Operations Manager

• PositionOperations Manager
• CompanyMackenzie Microfinance Limited
• LocationKampala, Uganda
• CategoryBanking, Management, Operations Jobs in Uganda
• IndustryMicrofinance and financial services
• DepartmentOperations (reports to the CEO)
• DeadlineMonday, 30 November 2026, 5:00 PM
• Not in the advertJob type, pay and benefits

Mackenzie Microfinance Limited is a Ugandan microfinance institution whose slogan is Unlocking Opportunities for the Underbanked. It lends to people and small businesses that mainstream banks often struggle to reach.

The company describes its mission as advancing financial inclusion in Uganda, and it runs its lending through branches and head office departments coordinated from Kampala.

This is the hands-on number two to the CEO on the operations side. The manager keeps every branch and department running smoothly, signs off loan disbursements once the CEO approves them, and turns the company's rules into working SOPs and risk controls that staff actually follow. Because the post reports straight to the CEO, the manager is also the person who spots operational problems early and fixes them before they reach customers or the regulator.

The role also carries the reporting and assurance load: operational reports, audits, regulatory and internal compliance, and input into strategic planning. It manages and coaches the operations team, so people leadership matters as much as process. A valid motorcycle riding permit is an advantage, which suggests regular movement between branches and field sites.

In plain terms, this job splits into 3 areas of work. Each list below restates the employer’s duties in shorter words; the advert linked under How To Apply is the final word.

Daily operations and lending

The manager keeps branches and departments delivering good service every day and releases loans once the CEO has approved them.

• Run all day-to-day operations and make sure customers get reliable service.
• Release loans to clients after the CEO gives approval.
• Oversee how each branch and department runs.

Policies, controls and compliance

The role writes the operating rules, builds risk controls and checks that the company follows its own policies and the regulator's requirements.

• Write and roll out operations policies, standard procedures and risk checks.
• Keep the business in line with internal rules and regulatory demands.

Reporting, audits and team leadership

The manager reports on operations, handles audits, contributes to planning and develops the operations staff.

• Produce operations reports, run audits and help shape the company's strategy.
• Lead, coach and appraise the operations team.

Required Education

• Bachelor's degree in Business Administration, Microfinance, Finance, Commerce or a related field.
• An MBA is an added advantage.

Work Experience

• At least four years of experience in microfinance or banking operations, including two years in a supervisory role.

Additional Requirements

• A valid motorcycle riding permit is an added advantage.

Technical Skills

• Microfinance operations: Strong knowledge of microfinance operations and risk management.
• Reporting: Excellent reporting and analytical skills.

Soft Skills

• Leadership: Excellent leadership skills to lead, mentor and evaluate the operations team.
• Analytical thinking: Strong analytical skills for audits, controls and planning.

No pay figure is given for this Microfinance Operations Manager post, so raise it only after an offer. To judge an offer, check a gross figure with the Uganda take-home pay calculator (PAYE and NSSF) and compare it with our guide to bank pay and requirements.

• Report directly to the CEO.
• Run operations across branches and departments.
• Shape the lender's policies, SOPs and risk controls.
• Take part in strategic planning.
• Lead and develop your own operations team.
• Work for a lender focused on financial inclusion.

Apply through the Mackenzie Microfinance application page, which the advert’s apply link opens. Applications close at 5:00 PM on Monday, 30 November 2026. For questions, the advert lists +256 793 206302.

• Checked on 13 November 2026 against Mackenzie Microfinance Limited's official advert.
• Closing date confirmed as 30 November 2026. NextRoleHub closes the listing at 23:59 Kampala time that day.
• The application link goes to the employer's own page or email. Applying is free; report anyone who asks for money.
• Before you apply, read our guide: Bank jobs in Uganda: salaries and how to get hired. Work out your pay with the take-home pay calculator.