Head of Digital Financial Services

• PositionHead of Digital Financial Services
• CompanyKCB Bank Uganda
• LocationKampala, Uganda
• Job TypeFull Time
• CategoryBanking, Fintech, Management Jobs in Uganda
• IndustryBanking, digital financial services and payments
• DepartmentDigital Financial Services Department
• DeadlineThursday, 26 November 2026, 11:55 PM
• Not in the advertPay and benefits

KCB Bank Uganda says it has been part of the KCB Group since 2007. The bank describes itself as a financial services provider focused on innovative banking solutions in Uganda and states that it is licensed as a commercial bank by the Bank of Uganda.

The bank’s published mission is to drive efficiency while growing market share towards becoming a preferred financial solutions provider in Africa with global reach. Its stated purpose is “For People. For Better.”, centred on customers, colleagues and the communities it serves.

KCB Uganda’s website presents services for saving, borrowing and everyday transactions, including personal and business financial solutions. Its published values include being closer to customers, connected across teams and digitally enabled, and courageous in improving how it serves people.

The Head of Digital Financial Services reports to the Managing Director and leads the bank’s portfolio across mobile and internet banking, agency services, merchant solutions, digital lending and fintech partnerships. The role sets portfolio direction and commercial priorities, oversees product development through launch and ongoing management, and drives channel adoption, customer acquisition, revenue and efficiency. It also connects digital services with core banking and external platforms, while maintaining regulatory compliance and developing frameworks for fraud, cyber and operational risk.

Daily work includes engaging internal and external stakeholders, guiding product and channel improvements, reviewing performance reports and taking corrective action. The Head works with Risk, Compliance, Information Security and Technology colleagues, and leads and coaches the DFS team. The advert highlights the need to balance channel revenue with cost, increase activity across digital channels and partnerships, and improve branch channel officers’ productivity. The role therefore combines commercial ownership, customer experience, partnership growth and service-quality oversight.

In plain terms, this job splits into 5 areas of work. Each list below restates the employer’s duties in shorter words; the advert linked under How To Apply is the final word.

Strategy and commercial growth

The role sets the digital-services direction, grows adoption and oversees the full product lifecycle across the bank’s digital portfolio.

• Set the bank’s DFS direction to support its wider business goals and planned growth.
• Increase income, profitability, customer acquisition and use of the DFS channels and products.
• Oversee digital products from design and launch through ongoing management, including mobile, internet, agency, merchant and lending services.

Networks and partnerships

The post expands agency and merchant reach and builds commercial relationships across Uganda’s digital finance ecosystem.

• Expand and improve agency and merchant-acquiring coverage to extend access to financial services.
• Identify, negotiate and manage alliances with MNOs, fintechs, payment providers, utilities and other ecosystem organisations.

Integration and control

The head connects bank and partner platforms while keeping digital services within regulatory requirements and reducing operational threats.

• Link DFS services to core banking and external platforms using APIs or other tools.
• Maintain compliance with Bank of Uganda rules, the National Payment Systems Act, privacy requirements, AML/CFT and other applicable standards.
• Partner with Risk and Compliance plus Information Security and Technology to design digital safeguards against fraud, cyber and operational threats.

Team leadership

The role develops a capable DFS team and promotes innovation, customer focus and agile ways of working.

• Lead and develop the DFS team, supporting innovation, customer-centred work and agile practices.
• Manage the team and provide coaching.

Stakeholders and performance

Daily work brings stakeholders together, advances product and channel improvements, and uses performance reporting to correct service issues.

• Engage stakeholders on digital-finance initiatives and partner activity.
• Direct product work, channel improvements and customer-experience initiatives.
• Review performance information and take corrective action.
• Measure DFS results and publish updates, then strengthen channel uptake, user satisfaction, transaction levels and service standards.

Required Education

• Required: Bachelor's degree in Business Administration, Commerce, Finance, Computer Science, Information Technology or a related field.
• Added advantage: Professional qualification in Digital Banking, Digital Finance, Payments, Fintech, Project Management or a related field.
• Added advantage: Master's degree (MBA, MSc, Finance, Technology, Business Administration or related).

Work Experience

• Required: Minimum 8 years' progressive experience in banking, telecom (mobile money), fintech, payments or related sectors.
• Required: Minimum 4-5 years in a senior management role overseeing digital channels, payments, product development or DFS.
• Required: Proven track record launching, scaling and managing successful DFS solutions in Uganda or East Africa.

Additional Requirements

• No additional requirements are listed in the advert.

Technical Skills

• Digital financial products: The role oversees mobile banking, internet banking, agency banking, merchant solutions and digital lending.
• Digital integrations: The advert requires connections between digital channels, core banking systems and third-party platforms using APIs and other technologies.
• Regulatory and risk controls: The role covers Bank of Uganda and payment-system compliance, privacy, AML/CFT, fraud, cyber and operational risk.

Soft Skills

• Strategic leadership: Set DFS strategy and lead a team delivering digital channels and products.
• Partnership management: Identify, negotiate and manage partnerships across mobile operators, fintechs, payment providers, utilities and other ecosystem partners.
• Performance management: Monitor DFS indicators and drive improvements in channel use, customer experience, transaction volumes and service quality.

No pay figure is given for this Digital Financial Services post, so raise it only after an offer. To judge an offer, check a gross figure with the Uganda take-home pay calculator (PAYE and NSSF) and compare it with our guide to bank pay and requirements.

• Lead a portfolio spanning mobile, internet, agency, merchant and digital-lending services.
• Own strategy, customer acquisition, channel adoption and commercial performance across digital services.
• Build partnerships across MNOs, fintechs, payment providers, utilities and other ecosystem organisations.
• Oversee core-banking and third-party platform integration using APIs and related technology.
• Develop digital controls for fraud, cyber and operational threats with specialist bank teams.
• Lead and coach a DFS team while driving service and customer-experience improvements.

Apply online through the KCB Group careers portal. Applications close on Thursday, 26 November 2026, 11:55 PM.

• Checked on 14 November 2026 against KCB Bank Uganda's official advert.
• Closing date confirmed as 26 November 2026. NextRoleHub closes the listing at 23:59 Kampala time that day.
• The application link goes to the employer's own page or email. Applying is free; report anyone who asks for money.
• Before you apply, read our guide: Bank jobs in Uganda: salaries and how to get hired. Work out your pay with the take-home pay calculator.