IT Applications Administrator

• PositionIT Applications Administrator
• CompanyKCB Bank Uganda
• LocationKampala, Uganda
• Job TypeFull Time
• CategoryBanking, ICT/Information Technology, Operations Jobs in Uganda
• IndustryBanking and financial services
• DepartmentInformation Technology Department
• DeadlineThursday, 26 November 2026, 11:55 PM
• Not in the advertPay and benefits

KCB Bank Uganda says it has been part of KCB Group since 2007, provides financial services with a focus on innovative banking solutions in Uganda, and is licensed as a commercial bank by the Bank of Uganda.

The bank describes its mission as driving efficiency while growing market share, and its vision is to be the preferred financial solutions provider in Africa with global reach. Its stated values are Closer, Connected and Courageous.

The IT Applications Administrator deploys, configures and supports the Bank’s business applications across environments. Day-to-day work includes account administration, user support, incident triage, performance checks, patching, backup monitoring and coordination of changes that affect production stability. The post also maintains configuration and troubleshooting documentation, supports integration with APIs and middleware, and works with software vendors and development teams to resolve application and interoperability issues.

The role serves as a contact for application questions and escalations and provides backup for the IT Service Desk Analyst. The administrator collaborates with IT technical teams on system monitoring and daily backups, while contributing to user training, disaster recovery planning and service desk support. Minimum overall experience is two years, with one year each in banking IT systems, IT projects, banking operations and emerging technologies; one year in quality assurance is desirable. Late and public-holiday work may be involved.

In plain terms, this job splits into 4 areas of work. Each list below restates the employer’s duties in shorter words; the advert linked under How To Apply is the final word.

Application operations

The administrator maintains applications, access and performance, and works through incidents with the relevant stakeholders.

• Install, set up and maintain applications across environments, preserving compatibility and efficient operation.
• Grant, remove or revise application permissions under the Bank’s security rules.
• Watch application health, locate slow points and make performance improvements.
• Diagnose application incidents and work with relevant people until resolved.

Security and continuity

This area keeps applications updated, recoverable and supported by clear configuration and troubleshooting records.

• Apply security updates to keep applications current.
• Prepare backup processes and recovery arrangements for important applications.
• Keep configuration and troubleshooting records and add useful guidance to the shared knowledge base.

Integration and user support

The role works with suppliers and developers on connections between systems and answers application questions from users.

• Work with software suppliers on technical help, faults and product updates.
• Connect applications to other platforms, working with developers on APIs and middleware.
• Train users and answer their application questions, escalations and feedback.
• Track emerging technology and identify practical gains from optimisation, automation and innovation.

Daily operations and cover

Daily routines include monitoring and account administration, while service desk cover and non-standard hours may be required.

• Review live systems with IT technical teams and verify daily backup completion for business applications.
• Manage user accounts and handle password resets.
• Record, classify, rank and assign incoming incidents and service requests.
• Protect production stability and coordinate IT project change roll-outs.
• Cover late hours and public holidays when this role requires it.
• Provide service desk cover for the IT Service Desk Analyst when required.

Required Education

• Required: Bachelor’s degree in Computer Science, IT, Engineering or another numerically biased field from a reputable university or college.

Work Experience

• Total minimum experience: 2 years.
• Essential: 1 year in IT banking systems.
• Essential: 1 year in IT projects.
• Essential: 1 year in banking operations.
• Essential: 1 year in emerging technologies (e.g. mobile, internet banking).
• Desirable: 1 year in quality assurance.

Additional Requirements

• Added advantage: certifications in CCNA, ITIL, MCSA, MCSE, PMP or PRINCE2.
• Added advantage: Master’s degree in a computer-related field or Project Management.
• Required skills include Microsoft Server operating systems (2003, 2008, 2012, 2016), Sun Solaris and IBM; virtualisation and cloud (VMware, Hyper-V, MS Azure); core banking, e-banking, ATM switch and System Center applications; MSSQL, DB2, Oracle 9i and database management systems (stated as a must) and open-source UNIX; significant database support experience (preferably Oracle, PostgreSQL and/or Microsoft SQL); application development skills.
• The role may involve working late and on public holidays, and covering the service desk as backup for the IT Service Desk Analyst.

Technical Skills

• Application platforms: Supports Microsoft Server operating systems, Sun Solaris, IBM, virtualisation and cloud platforms including VMware, Hyper-V and MS Azure.
• Banking applications and databases: Works with core banking, e-banking, ATM switch and System Center applications, and MSSQL, DB2, Oracle 9i and other database systems.
• Application support and integration: Supports application development, APIs, middleware, patching, backups and disaster recovery.

Soft Skills

• Communication: Uses strong oral and written communication when supporting users and working with stakeholders.
• Analytical problem-solving: Applies analytical problem-solving to application incidents and performance issues.
• Teamwork: Works as a self-motivated team player with IT technical teams and development teams.

No pay figure is given for this IT Applications Administrator post, so raise it only after an offer. To judge an offer, check a gross figure with the Uganda take-home pay calculator (PAYE and NSSF) and compare it with our guide to bank pay and requirements.

• Support business applications across deployment, performance, access, incident response and recovery.
• Work with core banking, e-banking, ATM switch and System Center applications.
• Use the database technologies and platforms named in the advert.
• Coordinate application integrations with development teams on APIs and middleware.
• Support daily monitoring, backup checks, account administration and change implementation.
• Build experience in application support with two years’ total experience as the stated minimum.

Apply online through the KCB Group careers portal. Applications close on Thursday, 26 November 2026, 11:55 PM.

• Checked on 14 November 2026 against KCB Bank Uganda's official advert.
• Closing date confirmed as 26 November 2026. NextRoleHub closes the listing at 23:59 Kampala time that day.
• The application link goes to the employer's own page or email. Applying is free; report anyone who asks for money.
• Before you apply, read our guide: Bank jobs in Uganda: salaries and how to get hired. Work out your pay with the take-home pay calculator.