Card Issuing Support Officer

• PositionCard Issuing Support Officer
• CompanyKCB Bank Uganda
• LocationKampala, Uganda
• Job TypeFull Time
• CategoryBanking, Operations, Customer service Jobs in Uganda
• IndustryBanking and financial services
• DeadlineThursday, 26 November 2026, 11:55 PM
• Not in the advertDepartment, pay and benefits

KCB Bank Uganda says it has been part of KCB Group since 2007, provides financial services with a focus on innovative banking solutions in Uganda, and is licensed as a commercial bank by the Bank of Uganda.

The bank describes its mission as driving efficiency while growing market share, and its vision is to be the preferred financial solutions provider in Africa with global reach. Its stated values are Closer, Connected and Courageous.

The Card Issuing Support Officer manages the Bank’s day-to-day debit, credit and prepaid card issuance operations from personalisation through delivery and settlement support. The work covers card production files, renewals and re-issuances, inventory controls, product and BIN configuration, technical checks across core banking, card management and payment switch systems, and support for releases and new products. The officer also assists branches, contact centres and digital channels with card status, declines and block or unblock requests.

The post investigates issuance failures, print problems, configuration faults, card disputes and chargebacks, and maintains controls for PINs, keys, cardholder data and scheme compliance. It supports audits with evidence and logs, produces regular issuance and performance reports, and coordinates with personalisation bureaus, couriers and switch providers. Applicants need two years’ total experience, including one year in card issuing; one year in banking or financial services and regulatory exposure is desirable.

In plain terms, this job splits into 5 areas of work. Each list below restates the employer’s duties in shorter words; the advert linked under How To Apply is the final word.

Issuance and inventory

The officer oversees card production, personalisation, delivery flows and controlled stock handling across the card lifecycle.

• Manage instant issue, central personalisation, renewals, replacements and PIN delivery options.
• Exchange daily bulk production files with the personalisation vendors and bureaus.
• Apply dual-control checks to plastics, HSM keys and security items, reconciling damaged, destroyed and stored cards.
• Route instant-issue and batch-printing files, and reconcile vault inventory.

Products and systems

The role configures card products and tests system links and changes across the Bank’s payment platforms.

• Set BINs, product types, card limits, charges and expiry parameters, then test them.
• Resolve issues across core banking, card management and Visa, Mastercard, UnionPay or local switches, and support UAT.

Service and disputes

The officer handles Tier-2 requests, investigates failed card activity and processes issuing-related disputes and chargebacks.

• Support branches, contact centres and digital channels with card status, declines and block or unblock requests.
• Resolve failed issuance transactions, print jobs and cardholder setup errors within SLAs; process dispute intake and adjustments.
• Clear failed authorisations, PIN reset faults, balance synchronisation issues and declines.
• Investigate risk signals, stop compromised cards and open initial chargebacks.

Security and reporting

The role protects card data and scheme controls, prepares audit evidence and reports issuance and settlement performance.

• Apply PCI-DSS and card scheme rules, protecting PINs, keys and cardholder data.
• Provide required evidence and logs for internal, external and scheme audits.
• Prepare daily, weekly and monthly figures on issuance, failure rates, turnaround and active cards.
• Reconcile issuing logs, interchange charges and ATM/POS settlement files.

Partner coordination

The officer coordinates service performance with external providers that personalise, deliver or process card transactions.

• Keep SLAs on track by liaising with personalisation bureaus, couriers and switching providers.

Required Education

• Required: Bachelor’s degree in Economics, Finance or a business-related course.

Work Experience

• Total minimum experience: 2 years.
• Essential: 1 year in card issuing.
• Desirable: 1 year in banking and financial services/regulatory exposure.

Additional Requirements

• Required: Certified Card Payments Professional.
• Required: PCI-DSS Specialist / Internal Security Assessor.

Technical Skills

• Card issuing systems: Supports personalisation, card lifecycle events, BINs, card products and switches including Visa, Mastercard, UnionPay or local switches.
• Card security and compliance: Applies PCI-DSS and card scheme rules, including PIN security, key handling and data protection.
• Settlement and reporting: Reviews issuance activity, failure rates, turnaround times, interchange fees and ATM/POS settlement files.

Soft Skills

• Branch and channel support: Provides Tier-2 support to branches, contact centres and digital channels.
• Partner liaison: Coordinates with personalisation bureaus, courier partners and switch providers on SLAs.

No pay figure is given for this Card Issuing Support Officer post, so raise it only after an offer. To judge an offer, check a gross figure with the Uganda take-home pay calculator (PAYE and NSSF) and compare it with our guide to bank pay and requirements.

• Work across debit, credit and prepaid card issuance processes.
• Support personalisation, renewals, re-issuances, PIN handling and card inventory control.
• Configure card BINs, product types, limits, fees and expiry rules.
• Troubleshoot interfaces across core banking, card management and payment switches.
• Provide Tier-2 support and handle card issuance failures, disputes and chargebacks.
• Support PCI-DSS and scheme audits with evidence, logs and reports.

Apply online through the KCB Group careers portal. Applications close on Thursday, 26 November 2026, 11:55 PM.

• Checked on 14 November 2026 against KCB Bank Uganda's official advert.
• Closing date confirmed as 26 November 2026. NextRoleHub closes the listing at 23:59 Kampala time that day.
• The application link goes to the employer's own page or email. Applying is free; report anyone who asks for money.
• Before you apply, read our guide: Bank jobs in Uganda: salaries and how to get hired. Work out your pay with the take-home pay calculator.