Customer Success Executive

• PositionCustomer Success Executive
• CompanyEmbiro Technologies
• LocationKampala (hybrid)
• Job typeContract
• ExperienceSee requirements
• ClosingNo closing date is published on the official posting, so apply early.

Embiro Technologies is a Kampala-based East African product company building websites, platforms and AI products for businesses. Its services include e-commerce, custom portals, mobile apps and security work. Official organisation website.

This Kampala-based contract role owns the client relationship after a sale, coordinating handover, delivery, feedback and follow-up. It also supports account growth, renewals, client advocacy and a limited amount of self-sourced business.

• Take client handover after signature and organise a kickoff with a written launch date.
• Act as the client’s main contact during delivery and flag risks or delays early.
• Collect satisfaction feedback at handovers and help resolve client concerns.
• Follow up with clients 30 days after launch and record outcomes and next actions.
• Identify and sell relevant add-on or recurring services to existing clients.
• Manage renewals, starting renewal conversations 60 days before expiry.
• Collect testimonials and case-study opportunities and pass qualified referrals to Sales.
• Keep client services, contacts, delivery status, feedback and next steps updated in Embiro Ops.
• Use up to 20% of time to source and close new customers while prioritising existing clients.

• Build trust through clear communication and reliable follow-through.
• Coordinate client, sales and technical teams and manage commitments accurately.
• Comfortable requesting feedback, handling concerns and escalating problems early.
• Able to identify client needs and explain relevant services without overselling.
• Customer-success, account-management, client-service or project-coordination experience is a bonus, not a stated minimum.
• Must be able to work in a hybrid role based in Kampala.

Stated in the advert: Uncapped commission; compensation terms agreed before joining; base amount not stated.

Complete the form on the role page. Submit a CV (PDF, DOC or DOCX) and a short example of helping a client succeed, resolving a delivery issue or earning repeat business; alternatively email [email protected].

No closing date is published on the official posting, so apply early.

Read the original employer advert.

Apply through the official recruitment route

• Checked on 7 November 2026 against Embiro Technologies's official advert.
• No closing date was published. NextRoleHub rechecks the advert every 30 days and removes it once the employer closes it.
• The application link goes to the employer's own page or email. Applying is free; report anyone who asks for money.
• Work out what an offer pays after PAYE and NSSF with the take-home pay calculator.

• Applications go through embiro.com. Create your account early and keep your CV in a simple layout; our guide to applicant tracking systems explains why.
• If a gross salary is stated, check your take-home pay after PAYE and NSSF with the free salary calculator. When you are shortlisted, prepare with interview questions and answers for Uganda.