Guest Experience Expert- Guest Relations

• PositionGuest Experience Expert- Guest Relations
• CompanyKampala Marriott Hotel
• LocationKampala, Uganda
• Job TypeFull Time
• CategoryHospitality and Customer service jobs in Uganda
• IndustryHospitality
• DepartmentRooms & Guest Services Operations
• DeadlineUntil filled; no closing date stated

Kampala Marriott Hotel is Marriott International’s Kampala property in Nsambya. The official hotel page describes a destination combining modern sophistication with the warmth of Ugandan hospitality and lists 181 rooms and suites, restaurants and bars, a pool, spa, fitness centre and meeting facilities.

The careers advert identifies Kampala Marriott Hotel as the location for this full-time Marriott role in Kampala, Uganda.

The Guest Experience Expert takes a hands-on approach to making a guest stay memorable and unique. The advert says the role may process operational needs, address guest requests, complete reports and share highlights of the local area.

The position also requires professional communication and appearance, confidentiality, protection of company assets, adherence to company policies, quality standards and workplace safety. The role involves standing, sitting or walking for extended periods and moving objects up to 10 pounds without assistance.

• Guide guests through their entire stay and help make the experience memorable and unique.
• Process operational needs and address guest requests.
• Complete reports and share information about the local area.
• Follow company policies and procedures and maintain confidentiality.
• Protect company assets and uphold quality standards.
• Maintain professional uniform, personal appearance and communications.
• Create and support a safe workplace.
• Stand, sit or walk for extended periods and move objects weighing up to 10 pounds without assistance.

Required Education

• High school diploma or G.E.D. equivalent.

Work Experience

• No related work experience required.
• No supervisory experience required.

Additional Requirements

• No licence or certification required.

Guest service

• Guide guests through their stay and respond to guest requests.
• Share local-area information and complete reports.

Professional standards

• Use professional communication and maintain a professional appearance.
• Protect confidentiality and company assets.
• Follow safety, quality and company-policy requirements.

The official Marriott advert does not state a salary or benefits package for this role.

• Work in guest relations at Kampala Marriott Hotel.
• Guide guests through their full stay and respond to operational needs.
• Use local-area knowledge to support the guest experience.
• Apply without related work experience or a supervisory background.

Submit your application through the Marriott Careers application page. The official advert does not state a closing date; applications are accepted until the role is filled.

• State your high school diploma or G.E.D. equivalent.
• Highlight examples of professional communication and guest service.
• Show how you protect confidential information and company assets.
• Explain your ability to complete reports and handle guest requests.