Associate, Client Management

• PositionAssociate, Client Management
• CompanyStandard Chartered Bank Uganda
• LocationKampala, Uganda
• Job TypeFull-time, permanent
• CategoryBanking, Customer Service, Operations
• IndustryBanking and financial services
• DepartmentCorporate & Investment Banking
• DeadlineMonday, 9 November 2026

Standard Chartered Bank Uganda Limited describes itself as an international bank with more than 112 years in the Ugandan market, having opened in 1912. Its official profile lists branches, ATMs, cash deposit machines and agent banking services across the country.

The bank serves personal, wealth, SME, corporate and investment banking clients. Its Uganda profile highlights digital banking, wealth management, trade and financing services, and a purpose of driving commerce and prosperity through its diversity.

The Associate, Client Management supports Corporate & Investment Banking clients from onboarding through ongoing service. The role manages client due diligence and credit documentation, works with relationship managers, product sales teams and operations colleagues, and provides second-line support through telephone, email and face-to-face channels. It has no direct people-management responsibilities. It also links business clients with internal service teams and supports consistent follow-through from onboarding through issue resolution.

The post also promotes a consistent Client Management model across Uganda, with service adapted to client segments. The associate maintains agreed service standards, investigates enquiries, escalates risk and compliance concerns, and identifies process bottlenecks. It contributes to workflow automation and process harmonisation so client servicing can be accurate, timely and efficient across client segments.

• Collaborate with relationship managers, product sales teams and operations staff to resolve client issues and identify service improvements.
• Promote adoption of the Client Management model across Uganda operations, tailoring approaches to client segments and supporting scalable growth.
• Maintain agreed service standards and first-time-right delivery to reduce rework and operational errors.
• Identify process bottlenecks and lead focused improvements in operational efficiency, process harmonisation and workflow automation.
• Support credit documentation for corporate and business banking transactions in line with internal policies and regulatory requirements.
• Provide second-line client support by telephone, email and in person, investigating and resolving enquiries.
• Escalate risk and compliance issues promptly and work with cross-functional colleagues on monitoring and remediation plans.
• Maintain working partnerships with Transaction Banking Implementation, Product Management, Relationship Management and Service Hubs to support onboarding and ongoing service.

Required Education

• A degree or equivalent qualification in business, finance, banking or a closely related discipline is preferred.

Work Experience

• The advert does not state a minimum number of years of experience.
• Relevant experience in client onboarding, due diligence and credit documentation, preferably in banking or a related financial institution, is described as a skill area.

Additional Requirements

• A proven record of ethical conduct and compliance with financial-services regulation.
• Capability to identify, escalate and mitigate operational and compliance risks.
• The post is office-based in Kampala and has no direct people-management responsibilities.

Technical Skills

• Client onboarding and due diligence: Manage onboarding workflows and Client Due Diligence accurately and promptly.
• Credit documentation: Support corporate and business banking documentation in line with policy and regulation.
• Risk and compliance: Identify, escalate and help mitigate operational and compliance issues.
• Digital process improvement: Use digital tools and automation to improve client servicing workflows.
• Operational accuracy: Handle complex procedures with precision and attention to detail.

Soft Skills

• Client service: Use a proactive, client-focused approach and adapt service to client needs and tiering.
• Communication: Communicate fluently in English and present information to varied audiences.
• Analysis and problem solving: Investigate complex issues and identify practical solutions.
• Autonomy and resilience: Manage workload independently in a fast-moving environment while maintaining quality.
• Collaboration: Work effectively with relationship, product, implementation and operations teams.

The advert describes an inclusive, values-driven organisation and a competitive salary and benefits supporting mental, physical, financial and social well-being. Benefits include core bank funding for retirement savings, medical and life insurance, plus flexible and voluntary benefits in some locations. Time off includes annual leave, parental or maternity leave of 20 weeks, sabbatical leave up to 12 months, three days of volunteering leave, and a minimum global annual and public holiday standard combined to 30 days. Flexible working options and patterns are available. Wellbeing support includes Unmind, resilience and human-skills courses, a global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits. The bank also describes continuous learning with opportunities to reskill and upskill through physical, virtual and digital learning.

• Work within Standard Chartered’s Corporate & Investment Banking division in Kampala.
• Support client journeys across onboarding, documentation and ongoing service.
• Collaborate with relationship managers, product teams, operations and service hubs.
• Contribute to automation and harmonisation of client-servicing processes.
• Apply risk awareness and regulatory discipline in banking operations.
• Develop experience across client management, due diligence and credit documentation.
• Access the learning and wellbeing provisions described in the advert.

Apply online through Standard Chartered’s official careers listing by Monday, 9 November 2026.

• Highlight any experience with client onboarding, due diligence or credit documentation.
• Give examples of accurate work that reduced errors, rework or delays.
• Describe how you identify and escalate operational or compliance risks.
• Show how you have improved processes using digital tools or automation.
• Demonstrate clear communication with clients and cross-functional colleagues.
• Explain how you prioritise a varied workload while maintaining accuracy.