Customer Service Executive – Sales Support

• PositionCustomer Service Executive – Sales Support
• CompanyExquisite Solution Limited (for a client in the oil and gas sector)
• LocationKampala, Uganda
• Job TypeFull-Time
• CategoryCustomer Service Jobs in Uganda
• IndustryOil & Gas (client) / Recruitment
• DepartmentCommercial and Sales Support
• DeadlineMonday, 16 November 2026

Exquisite Solution Limited is a Ugandan recruitment and human resource solutions firm that sources candidates for client organisations and runs its own online job portal at exquisitesolution.com.

For this vacancy, Exquisite Solution is hiring on behalf of a client in the oil and gas sector. The client’s name is not disclosed in the advert, which is common for recruiter-led searches.

Exquisite Solution states that it is an equal opportunities employer and reminds candidates never to pay for a job at any point in the recruitment process.

The Customer Service Executive, Sales Support, is the link between the client’s customers and its commercial team. You will handle customer calls and other interactions, engage existing, potential and inactive customers, run follow-up calls and lead generation, and log and resolve complaints, inquiries and feedback by coordinating with the relevant departments.

A large part of the role is account and data administration. You will support customer card management, help monitor customer accounts for compliance with credit requirements, keep records of customer cards and credit transactions accurate, and maintain customer databases and reports. That mix of service, sales support and data work suits a graduate with at least a year of customer service, sales support or data management experience who is strong in Excel and wants to grow in the oil and gas sector.

• Handle customer calls and other interactions professionally.
• Engage existing, potential and inactive customers to understand their needs and provide appropriate support.
• Conduct follow-up calls and lead generation activities to support sales and customer retention.
• Receive, document and respond to customer complaints, inquiries and feedback.
• Coordinate with relevant departments to ensure timely resolution of customer issues.
• Follow up on outstanding complaints and maintain accurate records of customer interactions.
• Provide administrative and operational support to the commercial and sales teams.
• Support customer follow-ups and other activities aimed at improving sales performance and customer retention.
• Assist in tracking customer requests and ensuring timely service delivery.
• Support customer card management processes in line with established procedures.
• Assist in monitoring customer accounts and ensuring compliance with applicable credit requirements.
• Maintain accurate records relating to customer cards and credit-related transactions.
• Maintain and update customer databases and account records.
• Ensure customer information is accurate, complete and properly documented.
• Support customer account administration and reporting processes.

Required Education

• Bachelor’s Degree in Business Administration, Marketing, Commerce, Statistics, Information Technology, Data Analytics, or any other relevant field.

Work Experience

• At least one (1) year of relevant working experience in customer service, sales support, data management, or a related role.
• Experience in data analysis, customer database management, reporting and customer account administration.

Additional Requirements

• Apply through the Exquisite Solution job portal.

Technical Skills

• Microsoft Office: proficiency in Microsoft Office applications, particularly Excel.
• Data management: customer database management, reporting and account administration.
• Accuracy: high level of accuracy and attention to detail when managing customer records.

Soft Skills

• Communication: good verbal and written communication skills.
• Customer service: strong customer service and interpersonal skills.
• Problem solving: good analytical, organisational and problem-solving skills.
• Professionalism: ability to handle customer inquiries, complaints and follow-ups professionally.

Benefits are not stated in the advert.

• Only one year of experience is required, so recent graduates with internship experience can apply.
• Work for a client in Uganda’s oil and gas sector, a growing industry.
• Combine customer service, sales support and data management in one role.
• Customer card and credit compliance work builds valuable account management skills.
• Strong Excel and reporting experience opens paths into commercial analysis.
• A long deadline of 16 November 2026 gives you time to prepare a strong application.

Visit the Exquisite Solution job portal, open this job and click the “Apply” button at the top right of the job page. The application deadline is Monday, 16 November 2026. Never pay for a job during the recruitment process.

• Create or update your online resume on the Exquisite Solution portal before applying.
• Lead your CV with customer service, sales support or data management work, including internships.
• Show Excel skills with specifics such as pivot tables, lookups or reports you built.
• Give examples of complaints you resolved and how you followed up.
• Mention any experience with customer cards, credit accounts or fuel cards if you have it.
• Keep your degree field visible, since the advert lists accepted courses.