Customer Relations and Administration Officer

• PositionCustomer Relations & Administration Officer
• CompanyTugende
• LocationLuwero, Uganda
• Job TypeFull-Time
• CategoryCustomer Service Jobs in Uganda
• IndustryAsset Finance / Fintech
• DepartmentBranch Operations
• DeadlineOpen until filled (applications reviewed on a rolling basis)

Tugende is a for-profit social enterprise formally established in Uganda in 2012 and headquartered in Ntinda, Kampala. It uses asset finance, technology and a hands-on customer support model to help informal sector entrepreneurs own the assets they earn a living from, rather than renting them.

The company started by financing motorcycles for boda boda riders, who can own their bike in 24 months or less. It has since expanded into 3-wheelers, cars, smartphones, refrigerators, boat engines and other income-generating assets. Packages include training, life and medical insurance and safety gear, and clients build a digital credit profile that unlocks top-up loans and other opportunities.

The Customer Relations & Administration Officer is the face of the Luwero branch for clients and the person who keeps the branch running smoothly behind the scenes. You will welcome walk-in and phone clients, answer questions about Tugende’s financing packages, resolve complaints and make sure every client feels supported on their path to ownership.

The role combines front-office customer care with back-office administration. You will keep client files and branch records accurate, support the branch team with daily paperwork and build long-term relationships with riders and business owners in the area. Tugende also wants this person to contribute to business growth, so you will help turn good service into referrals and new clients for the Luwero branch.

• Provide customer service to walk-in, phone and existing clients at the Luwero branch.
• Handle branch administration, including client records and daily documentation.
• Manage relationships with clients to support retention and repayment.
• Support business growth by helping attract and onboard new clients in Luwero.

Required Education

• Not stated in the advert. Check the application form for any qualifications Tugende asks for.

Work Experience

• Proven experience in customer service, administration and relationship management.

Additional Requirements

• Business growth skills to support the branch’s expansion.
• Availability to work at the Luwero branch.

Technical Skills

• Customer service: Handling enquiries and complaints quickly and professionally.
• Administration and record-keeping: Keeping client files and branch documents accurate and up to date.
• Relationship management: Following up with clients so they stay on track to own their asset.
• Business development: Spotting referral and growth opportunities in the local market.
• Basic computer skills: Working with digital client systems, email and spreadsheets.

Soft Skills

• Empathy: Understanding the pressures riders and small traders face.
• Problem solving: Finding practical solutions rather than passing clients along.
• Communication: Explaining terms clearly, ideally in Luganda and English.
• Teamwork: Supporting branch colleagues during busy periods.
• Growth mindset: Learning fast in a growing company.

Tugende has not published the salary or benefits for this role. You would join an established, investor-backed fintech with a large branch network across Uganda and Kenya, a values-driven culture and room to grow into branch or operations roles. Ask about pay and benefits if you are shortlisted.

• Work in Luwero instead of commuting into Kampala traffic.
• Get hands-on experience in both customer care and branch administration.
• Join a social enterprise that has helped more than 52,000 clients own their assets.
• Build fintech and asset finance experience that is in demand across East Africa.
• Rolling review means early applicants can be considered first.
• Applying takes only an online form, with no physical delivery.
• Grow within a company with branches in both Uganda and Kenya.

Apply through Tugende’s official application form: Customer Relations & Administration Officer application form. Fill in every field and upload your CV if the form asks for it. There is no fixed closing date: the role is open until filled, with applications reviewed on a rolling basis, so apply as soon as possible. Find more openings in customer service jobs in Uganda.

• Apply this week. With rolling review, the role can close without warning once Tugende finds the right person.
• Show all four skills from the advert on your CV: customer service, administration, relationship management and business growth.
• Mention any experience with boda boda riders, SACCOs, microfinance or loan clients.
• Say whether you live in or near Luwero. Local knowledge is a real plus for a branch role.
• Give an example for each of Tugende’s values: empathy, solutions-oriented, always growing and teamwork.
• Check your phone number and email on the form carefully. That is how Tugende will contact you.