Apprentice – Infrastructure Support Specialist

• PositionApprentice – Infrastructure Support Specialist
• CompanyAbsa Bank Uganda
• LocationKampala, Uganda
• Job TypeInternship (six-month apprenticeship contract)
• CategoryBanking Jobs in Uganda
• IndustryBanking and Financial Services
• DepartmentNot stated in the advert.
• DeadlineNot stated in the advert.

Absa Bank Uganda Limited is part of Absa Group Limited, a diversified African financial services group listed in South Africa. Its own company profile describes a presence across 12 African countries and a focus on developing local solutions.

In Uganda, Absa offers retail, business, corporate and investment banking, as well as wealth management solutions. The bank says its work is guided by adding value for clients and contributing positively in the markets where it operates.

The apprentice role described by Absa Bank Uganda covers administration, support and maintenance of locally hosted infrastructure, including virtual and physical servers, storage and backup servers. Its stated objective is to keep these systems secure and stable and operating at acceptable performance levels. The duties span server provisioning and troubleshooting, backup scheduling and review, routine maintenance, infrastructure audits, performance monitoring, access controls, incident follow-up and IT service management. The role also contributes to change procedures, system migrations, upgrades and deployments, and translating business requirements into services.

Testing is a separate part of the assignment. The advert calls for working with Release Analysts, reviewing releases and assigning tests, compiling test deliverables, testing installations, participating in functional, performance and integration testing, coordinating user acceptance and back-out tests, reviewing documentation, compiling results, coordinating post-release tests and communicating validated outcomes. It also covers support to country IT risk and governance, controls and compliance, own development planning, required training and supervision of end-user hardware maintenance. The posting describes a six-month apprenticeship contract.

• Provision, install, upgrade, configure and troubleshoot servers as required by dependent services.
• Schedule backups for eligible systems, carry out and review them daily, maintain backup systems, and ensure integrity, compliance and disaster recovery readiness.
• Perform routine maintenance of servers, workstations and network devices to maintain system stability.
• Support IT system audits focused on infrastructure, data storage and cybersecurity risks.
• Monitor resource utilization and server performance, then plan and execute preventive or corrective actions to maintain efficiency.
• Contribute to security measures, including access control and server configuration management.
• Monitor incidents, trends and status, support timely issue resolution, and devise improvements or recommend system, product or service changes.
• Provide technical support for IT service-management processes to support service delivery and performance.
• Follow change-management procedures when installing or upgrading systems.
• Support IT tasks and projects, including system migrations, upgrades and deployments.
• Implement information-security guidelines prescribed by group information security.
• Support the business in converting requirements into services.
• Supervise maintenance of end-user hardware.
• Perform other work-related tasks allocated through department leadership.
• Work closely with Release Analysts.
• Review releases and assign appropriate release-testing tasks.
• Compile and review testing deliverables.
• Conduct installation-procedure tests.
• Participate in functional, performance and integration testing results.
• Coordinate user-acceptance testing.
• Coordinate back-out testing.
• Review supporting documentation.
• Compile test results.
• Conduct release-test reviews.
• Coordinate post-release testing.
• Validate and communicate testing results.
• Build a relationship with the country IT Risk and Governance team and provide support when required.
• Contribute to improved governance, risk management, controls and compliance requirements.
• Drive own performance development, collate documentation, and prepare for and arrange reviews.
• Use the skills matrix to identify development needs, agree a plan with the team leader, and complete the plan within agreed timelines.
• Complete necessary training, including accreditation where appropriate, to meet role standards.

Required Education

• Degree classification: First Class or Second-Class Upper.
• O’Level: credit or higher in both Mathematics and English.
• A’Level: at least two principal passes.
• Higher Certificates and Advanced National (Vocational) Certificates in Business, Commerce and Management Studies are listed as required.

Work Experience

• Not stated in the advert.

Additional Requirements

• Not stated in the advert beyond the apprenticeship academic requirements listed above.

Technical Skills

• Infrastructure support: The listed duties cover servers, storage, backups, workstations and network devices.
• Backup and recovery: The role includes backup scheduling, daily review, integrity and disaster-recovery readiness.
• Release testing: The advert names installation, functional, performance, integration, user-acceptance, back-out and post-release testing.
• Security and risk: The duties include access control, server configuration management, information-security guidance and IT risk governance.

Soft Skills

• Not stated in the advert as a separate list of required soft skills.

Benefits are not stated in the advert.

• Gain an apprenticeship assignment across server and platform support responsibilities.
• Work with virtual and physical servers, storage and backup systems, as named in the posting.
• Contribute to backup integrity and disaster-recovery readiness tasks.
• Participate in release and system testing activities across multiple test stages.
• Support infrastructure security, audits and country IT risk governance.
• Take part in migrations, upgrades, deployments and IT service-management work.
• The advert identifies a six-month apprenticeship contract in Kampala.

• Make your degree classification clear on your CV or application documents.
• Show O’Level Mathematics and English results, since both are specifically required.
• State your A’Level principal passes clearly.
• If applicable, identify the required Higher Certificate or Advanced National (Vocational) Certificate in Business, Commerce or Management Studies.
• Use examples that relate to server, backup, testing or security work only where your own experience supports them.
• Submit through the official Workday posting and check the advert for any application instructions or closing-date updates.

Apply through the official Absa Workday vacancy page. The advert does not state a closing date; the posting date is 23 October 2026.