Checked by NextRoleHub · Posted 1 Nov 2026
Branch Operations Manager applicants can apply to NCBA Bank Uganda for a Kampala-based banking role closing on 10 November 2026. The employer advert places the position in Retail Banking, within Branch Business, reporting to the Branch Manager. Its stated purpose is to deputise the branch manager in overall branch leadership, uphold proper processes, procedures and controls, support excellent customer experience, and manage day-to-day branch operations. The advert does not state an education requirement, work-experience requirement, salary or benefits. It also identifies one position and confirms Uganda as the country; Kampala is used here from NCBA Bank Uganda’s official office address because the advert does not name a town. Apply through NCBA’s official careers page by 10 November 2026.
Job Overview
- PositionBranch Operations Manager
- CompanyNCBA Bank Uganda
- LocationKampala, Uganda
- Job TypeFull Time
- CategoryBanking Jobs in Uganda
- IndustryBanking
- DepartmentRetail Banking
- DeadlineTuesday, 10 November 2026
About The Company
NCBA Bank Uganda is the local NCBA operation serving customers through banking products including personal loans, deposit accounts and insurance. Its official Uganda site lists offices at Nakasero Road and Twed Towers in Kampala.
The bank is part of the NCBA Group, whose stated purpose is to be a financial partner that inspires growth. The Uganda operation’s public contact information identifies Kampala as its local office base.
About The Branch Operations Manager Role
The Branch Operations Manager sits in Retail Banking within Branch Business and reports to the Branch Manager. The employer describes the role as supporting overall branch leadership and ensuring processes, procedures and controls are adhered to.
The position is also responsible for the branch’s day-to-day operations, including timely opening and closing, service to customers for all services and maintaining high bank standards. The advert names Uganda as the country but does not specify the town; Kampala is used from the official Uganda office address.
Key Responsibilities
- Deputise the branch manager in overall branch leadership.
- Ensure proper processes, procedures and controls are adhered to at all times.
- Support and ensure provision of excellent customer experience.
- Be responsible for day-to-day branch operations.
- Ensure timely opening and closing of the branch.
- Support service to customers for all services.
- Keep high-level bank standards.
Qualifications & Requirements
Required Education
- Not stated in the advert.
Work Experience
- Not stated in the advert.
Additional Requirements
- The advert lists Retail Banking as the department, Branch Business as the unit, one position and reporting to the Branch Manager.
Skills & Competencies
Technical Skills
- Branch operations: Manage the day-to-day branch operations stated in the advert.
- Process controls: Ensure proper processes, procedures and controls are followed.
- Customer service: Support service to customers for all services.
Soft Skills
- Branch leadership: Deputise the branch manager in overall branch leadership.
- Customer experience: Support excellent customer experience.
- Standards focus: Maintain high bank standards.
Benefits
Benefits are not stated in the advert.
Why Apply
- Take responsibility for branch operations.
- Support branch leadership and controls.
- Work within NCBA Bank Uganda’s Retail Banking function.
- Focus on customer experience.
- Coordinate daily opening and closing discipline.
- Support service across branch services.
- Contribute to high bank standards.
How To Apply
Apply through NCBA Group’s official careers page: https://ncbagroup.com/careers/join-our-team/.
Application Tips
- Read the employer’s stated branch-leadership purpose carefully.
- Show evidence of process, procedure or control work if you have it.
- Highlight customer-service experience relevant to branch banking.
- Demonstrate familiarity with day-to-day operational coordination.
- Prepare examples of maintaining standards and service quality.
- Use the official NCBA careers page for the application route.
- Submit before 10 November 2026.
Apply on the NCBA Bank Uganda portal
Apply Now at NCBA Bank Uganda →Not sure your CV fits? Tailor my CV to this job →
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