Manager – Digital Channels

• PositionManager – Digital Channels
• CompanyMTN Mobile Money Uganda Limited
• LocationUganda (district unspecified)
• Job typeFull Time
• Closing12 November 2026 at 00:00 Kampala time

MTN Mobile Money Uganda Limited provides mobile-money and digital financial services. The official MTN careers board identifies the hiring organisation as MTN Mobile Money Uganda Limited.

Own adoption and growth strategy for the MoMo App, Agent App and merchant solutions; define segments, use cases, propositions, targets and quarterly plans across acquisition, activation, engagement, retention and monetisation. Drive customer, agent and merchant registrations, completed onboarding, first successful transactions, repeat use and active-user growth through education, assisted onboarding, field activation, partnerships and targeted campaigns.

The official portal cutoff is 00:00 at the start of 12 November 2026 (Kampala time), verified against its UTC timestamp. Submit before midnight on 11 November; do not wait until the evening of 12 November.

• Own adoption and growth strategy for the MoMo App, Agent App and merchant solutions; define segments, use cases, propositions, targets and quarterly plans across acquisition, activation, engagement, retention and monetisation.
• Drive customer, agent and merchant registrations, completed onboarding, first successful transactions, repeat use and active-user growth through education, assisted onboarding, field activation, partnerships and targeted campaigns.
• Lead go-to-market planning for new features and campaigns; build lifecycle triggers to improve retention and reactivate dormant users, agents and merchants.
• Map digital journeys and remove friction in registration, verification, login, discovery, transaction completion and support; prioritize improvements using customer research, behavioral data, field feedback and service insights.
• Partner with Product and Technology on backlog priorities, acceptance criteria, testing and release readiness.
• Build performance dashboards/routines for acquisition, conversion, active users, transaction activity/value, revenue, retention, churn and campaign returns; analyze funnels/cohorts and run controlled experiments.
• Develop business cases, forecasts and budgets; optimize promotions, incentives and channel economics; work with partners, aggregators and ecosystem participants to extend use cases and reach.
• Ensure regulation, privacy, consumer protection, security and brand requirements; monitor fraud, transaction failures, complaints and incidents, and coordinate corrective actions.
• Lead cross-functional growth squads, set ownership and governance, coach capability, and communicate results, risks and decisions to senior stakeholders.

• Bachelor's degree in Business, Marketing, Economics, Statistics, Information Systems, Computer Science or related field; relevant postgraduate qualification is an advantage.
• At least 6 years of relevant experience, including 3+ years in digital-channel/product growth, digital marketing, lifecycle or commercial management.
• Proven growth of mobile apps, digital financial services, payment platforms, e-commerce or comparable products; experience with funnels, segmentation, campaigns, experimentation and retention.
• Experience with agent/merchant/distribution ecosystems and field teams; cross-functional delivery; business cases, budgets, forecasts and performance reports; knowledge of Uganda’s market and mobile-money ecosystem.
• Functional knowledge of digital growth, lifecycle journeys, CRM, funnel/cohort analysis, experimentation, mobile-money platforms, commercial modelling and consumer protection/privacy/fraud/compliance.
• Strong commercial/customer orientation, analytical and visualization skills, strategic execution, stakeholder influence, communication, agile/project-management ability, innovation and integrity.

Salary and specific employment benefits are not stated in the employer advert.

Apply using Apply Now on MTN’s official careers portal for this vacancy. Follow its candidate-profile and submission steps. Female applicants are strongly encouraged to apply. False academic documents and canvassing lead to disqualification under the advert’s terms.

Closing information: 12 November 2026 at 00:00 Kampala time

The official portal cutoff is 00:00 at the start of 12 November 2026 (Kampala time), verified against its UTC timestamp. Submit before midnight on 11 November; do not wait until the evening of 12 November.

Read the original employer advert.

Apply through the official recruitment route

• Checked on 5 November 2026 against MTN Mobile Money Uganda Limited's official advert.
• Closing date confirmed as 12 November 2026. NextRoleHub closes the listing at 23:59 Kampala time that day.
• The application link goes to the employer's own page or email. Applying is free; report anyone who asks for money.
• Work out what an offer pays after PAYE and NSSF with the take-home pay calculator.

• Bank and finance employers usually test applicants before interviews. Our bank jobs guide explains the usual stages and requirements in Uganda.
• Applications go through ehle.fa.em2.oraclecloud.com. Create your account early and keep your CV in a simple layout; our guide to applicant tracking systems explains why.
• If a gross salary is stated, check your take-home pay after PAYE and NSSF with the free salary calculator. When you are shortlisted, prepare with interview questions and answers for Uganda.