Claims Follow-Up Representative

• PositionClaims Follow-Up Representative
• CompanyReveloop
• LocationKampala, Uganda
• Job TypeFull Time
• CategoryCustomer service, Health, Insurance Jobs in Uganda
• IndustryHealthcare revenue cycle management
• Not in the advertDepartment, deadline

Reveloop is a healthcare revenue cycle management company that combines people, processes and technology to help organisations improve revenue, streamline operations and reduce costs.

Its services include revenue cycle management, patient access, medical billing, claims and accounts receivable, denials management and patient financial services, along with software development, reporting, accounting and HR services. It serves specialties such as behavioural health, radiology, orthopaedics, cardiology and pathology.

The Claims Follow-Up Representative supports US healthcare clients by checking claim status in billing systems and payer portals, contacting insurance companies, investigating unpaid or delayed claims and prioritising those close to timely filing limits. Each call or portal check is documented with reference numbers, next steps and follow-up dates.

Representatives work with billing, coding and denials colleagues, route eligibility, authorisation, credentialing or coding issues to the right team and flag claims needing appeals or resubmission. Reveloop gives structured onboarding on US revenue cycle processes, payer portals, terminology, documentation and data privacy, and productivity targets apply after training. The role is on-site in Kampala on US Mountain Time shifts, and representatives also take part in quality audits, coaching sessions and continuous improvement work.

In plain terms, this job splits into 5 areas of work. Each list below restates the employer’s duties in shorter words; the advert linked under How To Apply is the final word.

Claim review and payer contact

The representative checks assigned claims in approved systems, contacts US insurers and records accurate follow-up information.

• Review assigned insurance claims in approved billing systems and payer websites.
• Contact US insurers by phone or online to obtain updates and identify missing details.
• Record payer replies, reference numbers, next actions and follow-up dates accurately.
• Check submission dates, payer receipt and billing details for each claim.

Follow-up and deadlines

The role investigates delayed or unpaid claims, tracks payer timelines, prioritises filing deadlines and follows cases to resolution.

• Investigate unpaid, delayed, outstanding or unacknowledged claims to establish their status.
• Track claims against payer turnaround expectations and follow-up schedules.
• Prioritise claims nearing timely-filing deadlines.
• Pursue assigned claims until payment, resolution or escalation.

Issue resolution and escalation

The representative routes claim problems to appropriate colleagues and chooses next steps based on payer guidance and client procedures.

• Escalate unpaid, delayed or incorrectly processed claims to experienced colleagues.
• Work with billing, coding and denial teams on routine claim issues.
• Select next steps using payer feedback, procedures and client guidelines.
• Identify eligibility, benefits, authorisation, credentialing, coding or documentation concerns and send each to the relevant team.
• Flag claims requiring appeals, corrections, resubmission or investigation, and follow up escalated cases.

Work management and records

The role maintains organised queues and complete claim files while accurately using multiple digital tools and protecting patient information.

• Organise work queues and prioritise assigned tasks.
• Use browser tabs, spreadsheets and internal systems accurately.
• Observe required processes, safeguard patient details and maintain professional communication.
• Keep complete claim documentation in billing systems.

Quality and performance

The representative learns approved automation tools, reports exceptions and meets performance expectations through coaching and quality reviews.

• Become familiar with Reveloop automation and flag unusual workflow outcomes.
• Meet productivity, quality and turnaround expectations.
• Identify mismatches between payer details and internal billing records.
• Join quality audits, coaching and continuous-improvement activities.

Required Education

• Completed university degree in any discipline; recent graduates are encouraged to apply.

Work Experience

• No prior work experience, healthcare billing experience or insurance knowledge required; comprehensive training is provided.

Additional Requirements

• Ability and willingness to work on-site in Kampala during shifts aligned with US Mountain Time.
• Productivity targets apply after training and a ramp-up period.

Technical Skills

• Computer skills: Confident use of Excel, Word, Outlook/email, web browsers and online systems, with accurate data entry.
• Multitasking across systems: Working across several systems and meeting daily deadlines.
• Numerical accuracy: Attention to detail, numerical accuracy and analytical thinking.

Soft Skills

• English communication: Excellent spoken and written English, clear pronunciation, professional email writing and listening.
• Teamwork and coachability: Reliability, teamwork, coachability and willingness to learn.
• Problem-solving: Strong problem-solving abilities.

Structured onboarding on US healthcare revenue cycle processes, payer portals, claims terminology, documentation standards, data privacy and internal systems. Other benefits are not stated in the advert.

• Open to graduates of any discipline with no experience.
• Paid-for training in US healthcare revenue cycle work.
• Build skills in insurance claims, payer portals and medical billing.
• Work with US healthcare clients from Kampala.
• Clear progression from training into productivity targets.
• Full-time, on-site role.

Send your resume to [email protected] with the job title “Claims Follow-Up Representative” in the subject line. The advert does not state a closing date, so apply early.

• Checked on 12 November 2026 against Reveloop's official advert.
• No closing date was published. NextRoleHub rechecks the advert every 30 days and removes it once the employer closes it.
• The application link goes to the employer's own page or email. Applying is free; report anyone who asks for money.
• Before you apply, read our guide: How to find jobs in Uganda without experience. Work out your pay with the take-home pay calculator.