Checked by NextRoleHub · Posted 2 Nov 2026
Key Account Manager applicants can join Delivery Hero’s Glovo business in Kampala to own the market’s largest and most strategic partner relationships. The role negotiates commission, pricing and promotional terms, builds joint business plans, grows GMV and partner ad spend, and protects margins. It runs partner business reviews, uses commercial performance data and works across Operations, Growth, Marketing, Finance and Ads. SmartRecruiters lists the role as full-time and hybrid; no closing date is stated.
Job Overview
- PositionKey Account Manager Uganda
- CompanyDelivery Hero
- LocationKampala, Uganda
- Job TypeFull Time
- CategorySales & Marketing and Management Jobs in Uganda
- IndustryInternet and local delivery
- DepartmentSales Account Management
- DeadlineApplications accepted on a rolling basis
About The Company
Glovo is part of the Delivery Hero Group, described in the advert as a local delivery platform operating in around 65 countries. The job advert says Glovo connects users with businesses and couriers through on-demand services.
The Kampala role is hybrid, with the SmartRecruiters advert listing the primary location as Kampala – Lourdel Road and the company time type as full time.
About The Role
The Key Account Manager owns Glovo’s largest and most strategic partner relationships in the market. The role turns high-visibility accounts into long-term growth engines by building trust, commercial discipline and cross-functional coordination while protecting margins.
The manager acts as a business consultant to partners, diagnoses performance using data and works with internal teams to resolve issues and deliver commercial commitments.
Key Responsibilities
- Own the end-to-end commercial relationship with a portfolio of strategic partners.
- Negotiate commission, pricing and promotional terms with partner-side managers and senior stakeholders.
- Build and execute Joint Business Plans to grow GMV, order volume and partner ad spend while protecting take rate.
- Run partner-facing quarterly or monthly business reviews and internal monthly business reviews.
- Use CVR, GMV, cancellations and ad ROI data to diagnose performance and recommend action.
- Partner with Operations, Growth, Marketing, Finance and Ads teams to resolve issues.
- Defend Glovo’s commercial position in commission, retention and competitor negotiations.
- Monitor the competitive and market landscape to identify growth and monetisation levers.
- Act as a trusted business consultant to partners.
Qualifications & Requirements
Required Education
- The advert does not specify a required degree.
Work Experience
- At least three years of experience in account management, commercial or sales roles, or consulting.
- Experience managing complex accounts or stakeholders.
- Experience with commercial negotiation and P&L accountability.
Additional Requirements
- Advanced Excel or Sheets skills and an analytical mindset.
- Confidence managing senior and C-level external stakeholders.
- Fluent English plus the local market language.
- Experience with BI tools, Looker, SQL, marketplaces, e-commerce, FMCG, delivery platforms or strategy consulting is a plus.
Skills & Competencies
Technical Skills
- Commercial performance analysis using CVR, GMV, cancellations and ad ROI.
- Advanced Excel or Sheets, forecasting models and partner P&L analysis.
- BI tools or SQL are an advantage.
- Joint Business Plans and partner business reviews.
Soft Skills
- Commercial negotiation and judgement.
- Senior-stakeholder communication and presentation.
- Cross-functional coordination.
- Partner consultancy, ownership and coachability.
Benefits
The advert states that driven talent deserves private health insurance, monthly Glovo credit, extra time off, working from home two days a week, the opportunity to work from anywhere for up to three weeks a year, and online therapy and wellbeing benefits.
Why Apply
- Own strategic Glovo partner relationships in Uganda.
- Grow GMV, order volume and partner ad spend.
- Lead commercial negotiations and Joint Business Plans.
- Work with Operations, Growth, Marketing, Finance and Ads.
- Use data to improve partner performance and protect margins.
- Work in a hybrid Kampala role.
How To Apply
Apply through the Delivery Hero SmartRecruiters application page.
Application Tips
- Show at least three years of account management, commercial, sales or consulting experience.
- Highlight complex-account management and P&L accountability.
- Give examples of negotiating pricing, commissions or promotions.
- Demonstrate advanced Excel or Sheets and analytical reporting.
- Mention BI tools, SQL, marketplaces, e-commerce or FMCG if applicable.
- Show how you manage senior external stakeholders and cross-functional teams.
- Apply through SmartRecruiters; the advert has no closing date.
Apply on the Delivery Hero portal
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