Chief Operations Officer

• PositionChief Operations Officer
• CompanyCairo Bank Uganda Limited
• LocationKampala, Uganda
• Job TypeNot stated in the advert.
• CategoryBanking, Operations, Management Jobs in Uganda
• IndustryBanking and Financial Services
• DepartmentNot stated in the advert.
• DeadlineFriday, 13 November 2026, 5:00 PM

Cairo Bank Uganda Limited provides banking services in Uganda, with offerings that include savings, salary accounts, business banking, foreign exchange and trade finance.

The bank’s public website highlights digital services including Cairo Bank App, internet banking and agent banking. Its stated public brand line is “Growing with you”.

The Chief Operations Officer provides strategic leadership, oversight and direction for the bank’s core operational infrastructure. The position translates board strategy into operating plans and measurable targets, oversees central operations, clearing, cash management, trade finance and branch support, and maintains regulatory compliance and internal controls. It also steers projects and product roll-outs, connects project delivery with business-as-usual operations, and reviews benefits and return on investment. The remit includes process automation, Straight-Through Processing, cost optimisation, procurement, CAPEX and OPEX governance, vendor contracts, facilities, physical security and administration.

Reporting to the Managing Director, the post works with executive management, the board, function heads, project teams, vendors and operational staff across the bank. Its leadership responsibilities include coaching department heads, developing succession plans and preparing the workforce for digital banking and changing regulatory demands. The employer seeks a senior operations leader with at least 10 years of work experience, including senior management and financial-services operations experience, and a record of leading diverse teams and delivering large-scale change.

• Formulate and co-author Cairo Bank Uganda Limited’s long-term corporate strategy as an active contributor to the Executive Management Committee.
• Translate board strategies into actionable, measurable operating plans and key performance indicators for direct-report functions.
• Establish cascading operational targets across departments to align back-office performance with the bank’s growth and revenue objectives.
• Report operational readiness, capacity constraints and strategic milestones to the Managing Director, Chief Executive Officer and Board of Directors.
• Champion operational excellence across central operations, clearing, cash management, trade finance and branch support.
• Evaluate end-to-end banking workflows to remove bottlenecks and minimise operational risk, while building a continuous-improvement culture.
• Ensure compliance with Bank of Uganda regulations, anti-money laundering frameworks and internal control policies across operational workflows.
• Oversee projects and product development for digital channels, core upgrades and board-approved product suites.
• Connect project delivery with business-as-usual operations to minimise friction during new product roll-outs.
• Enforce post-implementation reviews to track, measure and report benefits realisation and return on investment.
• Govern cross-functional project teams to deliver transformations on time, within scope and in alignment with security standards.
• Sponsor automation initiatives that eliminate manual, paper-based work as part of the bank’s digital optimisation agenda.
• Scale Straight-Through Processing across transaction cycles to reduce turnaround times and human error.
• Deliver cost savings by reducing cost-to-serve through resource optimisation and process re-engineering.
• Use operational data analytics to forecast workflow capacity needs and remove redundant or costly steps.
• Ensure transparent, integral and cost-competitive procurement strategies.
• Govern and sign off capital and operating expenditure within delegated authority limits to secure value for money.
• Design a sourcing strategy that balances in-house capabilities and strategic outsourcing for cost optimisation.
• Oversee vendor and contract management, including service-level, regulatory and contractual compliance.
• Supervise facility management, physical security and corporate administration across branches and headquarters.
• Provide executive leadership to direct reports and function heads, fostering accountability and collaboration.
• Mentor and coach department heads and provide the resources, strategic clarity and authority needed to meet their goals.
• Design and enforce a succession plan that provides at least one deployment-ready successor for each critical role.
• Drive targeted skill development to prepare operations staff for digital banking and evolving regulatory demands.

Required Education

• Minimum of a bachelor’s degree in a relevant field.
• A professional qualification or master’s degree is an added advantage.

Work Experience

• At least 10 years of work experience.
• At least three years in a senior management position.
• At least five years’ experience in operations management and financial services.
• Experience leading large and diverse teams.
• Experience successfully delivering large-scale change programmes.

Additional Requirements

• The role reports to the Managing Director.

Technical Skills

• Strategic planning and implementation: Listed in the employer’s skills and competencies.
• Operations management: Listed in the employer’s skills and competencies.
• Financial management: Listed in the employer’s skills and competencies.
• Risk, project and change management: Risk management, project management and change management are listed competencies.

Soft Skills

• Executive leadership: The role calls for inspiring leadership of direct reports and function heads.
• Coaching and mentoring: The employer requires coaching and mentoring department heads.
• Accountability and collaboration: The position is to foster a high-performance culture rooted in accountability and collaboration.
• Team leadership: Experience leading large and diverse teams is required.

Benefits are not stated in the advert.

• Lead strategic and day-to-day operations across central functions and branch support.
• Oversee operational resilience, clearing, cash management, trade finance and compliance.
• Drive digital-channel, core-system and product implementation from project delivery into daily operations.
• Sponsor automation and Straight-Through Processing across transaction cycles.
• Influence procurement, expenditure, sourcing and vendor governance at executive level.
• Lead succession planning and workforce development for digital banking and regulatory change.
• Report directly to the Managing Director.

Send an application letter and CV by email to the Head of Human Resources at [email protected]. Applications must arrive by Friday, 13 November 2026 at 5:00 PM.

• Checked on 10 November 2026 against Cairo Bank Uganda Limited's official advert.
• Closing date confirmed as 13 November 2026. NextRoleHub closes the listing at 23:59 Kampala time that day.
• The application link goes to the employer's own page or email. Applying is free; report anyone who asks for money.
• Before you apply, read our guide: Bank jobs in Uganda: salaries and how to get hired. Work out your pay with the take-home pay calculator.