Banking Officer

• PositionBanking Officer
• CompanyI&M Bank (Uganda) Limited
• LocationKampala, Uganda
• Job TypeNot stated in the advert.
• CategoryBanking, Customer service Jobs in Uganda
• IndustryBanking and Financial Services
• DepartmentNot stated in the advert.
• DeadlineSaturday, 14 November 2026, 5:00 PM

I&M Bank (Uganda) Limited is a commercial bank licensed by the Bank of Uganda. The bank offers personal and business banking services through its branches and digital channels.

The bank’s public website features mobile and internet banking, foreign exchange and cards. Its corporate profile describes the organisation’s purpose as empowering prosperity and lists trust, integrity, respect, courage and innovation among its core values.

The Banking Officer_13 provides accurate, secure and customer-focused teller services at a branch. The duties cover cash deposits and withdrawals, transfers, cheques, standing orders, bill payments and foreign-exchange transactions, together with verification of supporting documents, customer enquiries and complaints, and branch opening and closing procedures. The role also promotes the bank’s savings, loan, card, bancassurance and digital products, guides customers on mobile, internet and agency channels, identifies needs for referral, and participates in customer-acquisition and sales campaigns.

The officer follows AML, CTF, KYC and sanctions-screening requirements, escalates suspicious activity and fraud indicators, maintains teller limits and balances cash and teller positions, safeguards instruments and records, and supports audits and operational-risk reviews. Reporting and operational work includes daily reports, proof sheets, reconciliations, ATM support, cash management and process improvement. The post supports colleagues during busy periods and participates in meetings and training. The portal states 0–2 years of experience and identifies the location as “BRANCH”; a specific branch is not named.

• Promote and cross-sell savings accounts, loans, cards, bancassurance and digital-banking services in line with branch targets.
• Promote and guide customers on mobile, internet and agency banking channels.
• Identify customer needs and refer potential business opportunities to relevant relationship teams.
• Support customer retention through service delivery and proactive customer engagement.
• Participate in branch sales campaigns, activations and customer-acquisition initiatives.
• Process cash deposits, withdrawals, transfers, cheque transactions, standing orders and bill payments accurately and efficiently.
• Handle foreign-exchange transactions under approved rates, policies and Bank of Uganda guidelines.
• Verify transaction authenticity and completeness of supporting documents before processing.
• Respond professionally to customer enquiries, complaints and requests within agreed turnaround times.
• Maintain confidentiality and professionalism when handling customer information and transactions.
• Follow assigned branch opening and closing procedures.
• Comply with anti-money laundering, counter-terrorism financing, know-your-customer and sanctions-screening requirements.
• Detect and escalate suspicious transactions, fraud attempts, forged documents, counterfeit notes and unusual customer activity under bank policy.
• Comply with Bank of Uganda regulations, internal policies, operational manuals and audit requirements.
• Maintain teller cash limits and coordinate timely cash evacuation and replenishment through the vault custodian.
• Balance cash, suspense accounts and teller positions at end of day and resolve discrepancies promptly.
• Safeguard cash, security items, stamps, passwords and transactional instruments assigned to the teller station.
• File and maintain custody of transaction records, vouchers and supporting documents for audit trails.
• Participate in internal audits, compliance reviews and operational-risk assessments.
• Prepare and submit accurate daily transaction reports, proof sheets and reconciliations within agreed timelines.
• Support branch operational-efficiency and continuous-process-improvement initiatives.
• Maintain minimal transaction errors and acceptable operational-risk standards.
• Assist with ATM balancing, cash-loading support and branch cash-management activities when required.
• Maintain a clean and organised teller workstation in line with operational and security standards.
• Support colleagues during peak periods and contribute to a collaborative branch environment.
• Participate in staff meetings, training, compliance sensitisation and performance-review sessions.
• Keep updated on banking products, operational procedures, regulatory changes and service standards.
• Perform other duties assigned by management from time to time.

Required Education

• Not stated in the advert.

Work Experience

• Experience: 0–2 years.

Additional Requirements

• The advert lists “Banking Domain” as a key word area.
• The listed work location is “BRANCH”; the specific branch is not stated.

Technical Skills

• Teller transactions: Processing cash, transfer, cheque, standing-order and bill-payment transactions, and handling foreign exchange.
• Cash balancing and reconciliation: Balancing cash, suspense accounts and teller positions, and preparing reports, proof sheets and reconciliations.
• Banking compliance: Applying AML, CTF, KYC and sanctions-screening requirements and following Bank of Uganda rules and internal controls.
• Digital banking guidance: Helping customers use mobile, internet and agency banking channels.

Soft Skills

• Customer service: Professional, timely handling of customer enquiries, complaints and requests.
• Communication and engagement: Proactive customer engagement, identifying needs and referring opportunities to relationship teams.
• Confidentiality and professionalism: Maintaining confidentiality and professionalism with customer information and transactions.
• Teamwork: Supporting colleagues during peak periods and contributing to a collaborative branch environment.

Benefits are not stated in the advert.

• Build teller experience across cash, cheque, transfer, standing-order and bill-payment transactions.
• Combine direct customer service with customer engagement and product referrals.
• Help customers adopt mobile, internet and agency-banking channels.
• Gain branch exposure to foreign exchange, cash management and ATM support.
• Work with AML, KYC, sanctions screening and operational-control requirements.
• Join an entry-level role with a stated 0–2 years of experience.
• Contribute to daily reconciliation, reporting and branch process improvement.

Use the I&M Bank recruitment portal and select “Login To Apply” for BANKING OFFICER_13. The employer’s notice gives a deadline of Saturday, 14 November 2026 at 5:00 PM.

• Checked on 10 November 2026 against I&M Bank (Uganda) Limited's official advert.
• Closing date confirmed as 14 November 2026. NextRoleHub closes the listing at 23:59 Kampala time that day.
• The application link goes to the employer's own page or email. Applying is free; report anyone who asks for money.
• Before you apply, read our guide: Bank jobs in Uganda: salaries and how to get hired. Work out your pay with the take-home pay calculator.