Business Support Assistant (IDM) SSA5

• PositionBusiness Support Assistant(IDM) SSA5
• CompanyWorld Food Programme
• LocationMbarara, Uganda
• Job TypeFixed Term
• CategoryAdministration, Operations, International Development
• IndustryHumanitarian assistance and food security
• DepartmentNot stated in the advert.
• Deadline6 November 2026 at 23:59 EAT

The United Nations World Food Programme is a humanitarian organisation that saves lives in emergencies and uses food assistance to support recovery, resilience and stability.

WFP works with governments, cooperating partners and communities to deliver food and cash assistance and strengthen national systems.

The organisation describes its workforce values as integrity, collaboration, commitment, humanity and inclusion. Its careers information also states that applications are submitted through its online recruiting system.

The Business Support Assistant (IDM) SSA5 supports quality assurance and the implementation of a robust Identity Management System at the Field Office. The job holder oversees beneficiary identity-management activities, data quality and digitalisation of transfers, while coordinating with Area Office, ICT and cooperating partners.

The role also supports SCOPE, COMET, Partner Connect and MODA data processes, including training, reconciliation, report verification and food or cash release-note updates. WFP lists Mbarara, Uganda as the duty station and publishes the grade as SSA5.

• Oversee and provide overall guidance at the Field Office on Beneficiary Identity Management activities, including collection and quality of beneficiary data.
• Supervise and support verification, cleaning and analysis of collected data, guiding the Beneficiary Data Analyst as required.
• Liaise with Area Office to coordinate and resolve beneficiary-data-management issues, including data-sharing agreements, Field Level Agreement annexes, privacy and data-protection guidelines, and privacy impact assessments.
• Take overall responsibility for digitalisation of transfer delivery using SCOPE for cash-based transfers and other programmes as needed.
• In coordination with Area Office and ICT, regularly train staff on IDM processes, data-quality standards, redemptions and reconciliations.
• Extract error reports from SCOPE, check data quality and analyse data for programme information needs and exclusion of duplicate beneficiaries.
• Map, align and update SCOPE/UNHCR and National Single Registry administrative areas in SCOPE.
• Contribute to improvements in SCOPE standard operating procedures by sharing lessons learned.
• Validate captured output data for GFD, CBT, MCHN, SFP, AMS and ACL data into the WFP Database (COMET), Partner Connect and MODA.
• Build capacity of WFP and cooperating-partner staff and stakeholders in reports and data management in Partner Connect and WFP systems, and mentor and train cooperating-partner staff in data capture.
• Support cooperating-partner staff to capture GFD reports, MCHN and SFP monthly progress reports into Partner Connect and MODA and verify the figures entered.
• Report discrepancies related to data capture during analysis in COMET and Partner Connect or related to partner reports.
• Update the Area Office Food Release Note and Cash Release Note for GFD, MCHN and SFP, ensuring they are created and validated in COMET by the 15th of every month for timely food call forward.

Required Education

• University degree in computer science, Information Technology, Software Engineering, Information Systems or a related field from a recognised institution.

Work Experience

• At least three years of work experience in data analysis, data product or solution development, or technology-focused teams from a reputable organisation.

Additional Requirements

• Fluency in oral and written English, including strong writing skills.

Technical Skills

• Data visualisation: Knowledge of tools such as Tableau.
• Database proficiency: Deep understanding of database management systems.
• Query optimisation: Ability to write efficient queries and optimise existing ones.
• Data modelling: Skills in designing and implementing database schemas.
• Security: Understanding of data-security protocols and best practices for sensitive information.
• Scripting and automation: Proficiency in scripting languages to automate routine tasks.
• Programme data: Ability to gather, organise and provide data on programme outputs, processes and outcomes.

Soft Skills

• Technical support: Ability to provide technical support to teams in other locations.
• Writing and communication: Strong written and oral English is required.
• Training and mentoring: The advert assigns training and mentoring responsibilities.

WFP says it offers an attractive compensation package; the advert directs applicants to its Terms and Conditions section for details.

• Support beneficiary identity management in a Field Office.
• Work with SCOPE, COMET, Partner Connect and MODA systems.
• Contribute to data quality and duplicate-beneficiary exclusion.
• Train WFP staff and cooperating partners on reporting systems.
• Support cash-based transfers and food assistance reporting.
• Coordinate with Area Office and ICT on data processes.
• Contribute to timely food call-forward documentation.

Apply exclusively through the WFP online recruiting system at https://wfp.wd3.myworkdayjobs.com/en-US/extprivateposting/job/Business-Support-Assistant-IDM–SSA5_JR128006 by 6 November 2026 at 23:59 East Africa Time (Kampala). The advert states that email, LinkedIn and unsolicited applications are not considered.

• Complete all required Workday profile sections, including employment history and academic qualifications.
• Upload the CV and cover letter requested at application stage.
• Show your experience with data analysis and technology-focused teams.
• Highlight database, query, modelling, security and scripting capabilities.
• Give examples of SCOPE, COMET, Partner Connect, MODA or related systems if applicable.
• Submit before 23:59 EAT on 6 November 2026.