Digital Workplace and Knowledge Management Consultant

• PositionDigital Workplace and Knowledge Management Consultant
• CompanyUNICEF Uganda
• LocationKampala, Uganda; remote
• Job Type12-month consultancy
• CategoryICT and International Development Jobs in Uganda
• IndustryInternational development
• DepartmentUganda Country Office
• Deadline10 November 2026

UNICEF works across more than 190 countries and territories to protect children rights, survival and development. Its work covers the period from early childhood through adolescence, with attention to children facing disadvantage.

This assignment supports the Uganda Country Office internal information and collaboration systems. It brings together leadership, Digital Impact, communications, knowledge-management focal points, section representatives and staff users.

The consultant will review how the office shares information, communicates internally and collaborates across sections. A user-centred discovery process will identify pain points, information flows and business needs before the consultant agrees an information architecture, governance model and phased implementation roadmap with stakeholders. The resulting SharePoint landing page should connect staff to authoritative guidance, policies, services, news and onboarding resources through accessible navigation.

Delivery extends beyond building pages. The consultant will improve collaboration sites, rationalise and migrate content, and implement priority workflows, forms and dashboards with the Digital Impact team, subject to available licences. The assignment targets five validated automation and reporting solutions. Structured change management, user testing, training and coaching are central to adoption. The final handover must leave named owners, clear maintenance arrangements and practical documentation so that staff can manage and improve the environment after the consultancy ends.

• Conduct structured discovery covering practices, pain points, user journeys, information flows and section-specific collaboration needs.
• Review existing SharePoint and Microsoft 365 sites, pages, libraries, permissions, ownership, workflows, dashboards and engagement channels.
• Agree information architecture, governance and a phased roadmap, managing scope, milestones, dependencies, resources, risks, issues, decisions and change control.
• Maintain the approved workplan, requirements register, stakeholder map and handover documentation.
• Design or improve a modern SharePoint landing page linking staff information, policies, guidance, services, news, events, onboarding and frequently used resources.
• Improve section and cross-section sites, document libraries, metadata, views, navigation, permissions and collaboration features.
• Implement a target of five validated workflows, forms and dashboards using Power Automate, Power BI, Microsoft Lists, Forms or other appropriate Microsoft 365 tools, subject to priorities and licences.
• Configure staff news, engagement, publishing roles and editorial workflows with People and Culture and the Staff Association.
• Rationalise, migrate and tag content, reducing duplication and obsolete material while improving records consistency and findability.
• Train and coach site owners, publishers, champions and staff, providing job aids and administrator documentation.
• Apply stakeholder analysis, change-impact assessment, sponsor engagement, communications, readiness activities, role-based learning, feedback, adoption monitoring and reinforcement.
• Run user testing, incorporate feedback and hand over sustainable solutions with clear ownership, governance and maintenance.
• Assess external-partner collaboration requirements and limitations, recommending and implementing secure approved information-sharing mechanisms.

Required Education

The advert lists a BA university degree in information systems, knowledge management, information management, business administration, organisational design, communications, computer science or another relevant field. It also states that a first degree plus additional relevant professional experience may substitute for an advanced degree. Read the official terms of reference for the full wording.

Work Experience

At least five years of progressively responsible relevant experience. Demonstrate modern SharePoint Online configuration; business use of Teams, Lists, Forms, Power Automate and Power BI; user research, facilitation, requirements analysis, prototyping and acceptance testing; practical training; comparable project management; and organisational change and adoption.

Additional Requirements

Excellent written and spoken English, stakeholder engagement, facilitation and documentation skills. Desirable qualifications include Microsoft certification or equivalent expertise; experience in UN, development, public-sector or complex multi-section organisations; content migration, records, search and accessibility expertise; and experience in Uganda or a comparable country office.

Technical Skills

• SharePoint architecture: navigation, metadata, libraries, permissions and governance.
• Microsoft 365 delivery: automation, forms, dashboards and collaboration configured around validated needs.
• Project and change management: documented planning, risk management, testing and adoption monitoring.

Soft Skills

• Facilitation: turn varied stakeholder needs into clear requirements.
• Capacity transfer: coach non-technical users and site administrators.
• UNICEF values: care, respect, integrity, trust, accountability and sustainability.

The assignment is remote and lasts 12 months. A specific consultancy fee and benefits package are not stated. Applicants must submit a separate financial proposal; do not assume staff employment benefits apply to this consultancy.

• Deliver an office-wide SharePoint landing page.
• Connect knowledge management to practical staff workflows.
• Build five priority automation and reporting solutions.
• Work across leadership and multiple office sections.
• Apply user-centred design and accessibility.
• Leave sustainable governance and trained platform owners.

Apply through the official UNICEF advert for job 596663 by 10 November 2026. Submit an updated TMS profile and CV, cover letter, a separate financial proposal using the linked mandatory template, and a detailed technical proposal with methodology and workplan. Read the linked terms of reference before submitting. UNICEF charges no recruitment processing fee.

• Show SharePoint examples covering permissions, metadata and navigation.
• Map the workplan to discovery, design, implementation, testing and handover.
• Explain how you would prioritise the five automation deliverables.
• Include measurable adoption and capacity-transfer evidence.
• Use the required financial template, separately from the technical proposal.
• Address secure external collaboration and accessibility.