Commission Based Call Center Agent

• PositionCommission Based Call Center Agent
• CompanyIgnite Energy Access
• LocationKampala
• PayCommission-based
• ExperienceNo minimum years stated
• Closing30 November 2026

Ignite Energy Access is an Abu Dhabi-based distributed renewable energy company that provides solar power and financing to underserved communities across Africa. It says it operates in more than 12 countries. Official organisation website.

The agent reports to the Call Center Supervisor and handles inbound and outbound calls with Ignite customers. The work covers support, onboarding, collections or sales targets, and accurate record keeping. Note: the advert describes this as a commission-based post, so check how commission is earned before you accept an offer.

• Make outbound calls to customers to meet set work targets.
• Take inbound calls and resolve customer issues and support requests.
• Run welcome calls and onboarding, and explain the finance agreement customers sign.
• Handle complaints with patience and follow up until each issue is resolved.
• Enter accurate, honest data into company systems.
• Learn product details and prices, and diagnose technical issues with MySol products and accessories.
• Escalate unresolved issues to the supervisor and share ideas to improve customer experience.
• Spot new sales leads among existing customers and cross-sell where appropriate.

• A degree or diploma in a relevant field from a recognised institution.
• Ability to speak at least two languages from one of these combinations: Rukonjo and Luganda; Ateso and Luganda; Nga’karimojong and Luganda; or Japadhola and Luganda.
• Good spoken and written English.
• Computer skills, including MS Word, Excel and PowerPoint.
• Interpersonal, problem-solving, negotiation and teamwork skills, and the ability to work under pressure.

The advert describes the post as commission-based and does not state a fixed salary or other benefits.

Open Ignite Energy Access’s official careers page and apply for the Commission Based Agent post. Ignite says only shortlisted candidates will be contacted.

Applications close on 30 November 2026.

Read the original employer advert.

Apply through the official recruitment route

• Checked on 9 November 2026 against Ignite Energy Access's official advert.
• Closing date confirmed as 30 November 2026. NextRoleHub closes the listing at 23:59 Kampala time that day.
• The application link goes to the employer's own page or email. Applying is free; report anyone who asks for money.
• Before you apply, read our guide: How to find jobs in Uganda without experience. Work out your pay with the take-home pay calculator.