Graduate Trainee ICT

• PositionGraduate Trainee ICT
• CompanyMayfair Insurance Company Uganda Limited
• LocationKampala, Uganda
• Job TypeGraduate Trainee
• CategoryICT Jobs in Uganda
• IndustryGeneral Insurance
• Reports ToICT Manager
• DeadlineBefore Monday, 12 October 2026

Mayfair Insurance Company Uganda Limited is a general (non-life) insurer licensed by the Insurance Regulatory Authority of Uganda. It was licensed in November 2018, began operations in 2019, and by the 2024 Uganda Insurers Association industry figures ranked number 14 with a 4% market share. The company is based at 2nd Floor 2B, Plot 9 Yusuf Lule Road, Kampala, and is led by Managing Director Rudra Deva and Board Chairperson Candy Wekesa Okoboi.

Mayfair Uganda is part of the Mayfair group, which started in Kenya in 2005 and has since expanded to Zambia (2010), Tanzania (2016), Rwanda (2017), Uganda (2018), and the DRC (2020), with an affiliate, Mayfair Bank, in Kenya. Its Ugandan products cover motor, property, engineering, marine, liability, bonds, and accident and workmen’s compensation. The company is backed by highly rated reinsurers including Zep-Re (PTA), Kenya Re, and Africa Re, and its stated values are integrity, professionalism, reliability, and respect. The group describes itself as technology-driven, with an IT platform integrated across all its countries, so the ICT team plays a central role in daily operations.

The Graduate Trainee ICT will provide first-line support for ICT issues, resolve end-user problems quickly, and manage helpdesk tickets within agreed service levels. You will help manage company systems through regular updates, backups, and maintenance, and support hardware, software, and network issues across the office.

You will also train staff on using ICT tools safely, and track and manage the company’s hardware and software inventory. Performance is measured against clear targets: 95% of tickets resolved within SLA, 80%+ user satisfaction, 99.5%+ local network uptime, fewer than 2 incidents per user per quarter, 100% on-time backups and updates, and at least 2 training sessions per quarter.

ICT Support

• Provide first-line support for ICT issues, resolving technical problems for end-users on time.
• Manage and monitor helpdesk tickets, ensuring resolution within SLA.

System Administration

• Assist in managing company systems, including regular updates, backups, and maintenance.
• Support hardware, software, and network issues.

User Training

• Train end-users on best practices for ICT tools and applications and on keeping systems secure.

ICT Asset Management

• Track and manage IT hardware and software inventories, ensuring efficient use of resources.

Required Education

• Bachelor’s Degree in IT or a related field.
• Relevant ICT certifications.

Work Experience

• Minimum of 2 years of experience in ICT, preferably within insurance or financial services.

Additional Requirements

• Knowledge of enterprise IT systems, networks, and infrastructure management.
• Exposure to cloud computing, cybersecurity, and data governance.
• Ability to explain technical issues to non-technical colleagues.

Technical Skills

• Helpdesk Support: Resolves user issues fast and logs tickets properly.
• Systems & Backups: Keeps updates, patches, and backups on schedule.
• Networking: Troubleshoots local network problems to protect uptime.
• Hardware & Software Support: Fixes common PC, printer, and application issues.
• IT Asset Tracking: Maintains an accurate inventory of hardware and licences.
• Cybersecurity Awareness: Understands basic security practices and trains users on them.

Soft Skills

• Customer Focus: Treats every staff request as a service to a customer.
• Communication: Explains technical problems in plain language.
• Professionalism: Presents well and handles issues calmly.
• Organisation: Sets priorities and works to a schedule.
• Ethics: Handles company data and access responsibly.

The advert does not list a stipend, salary, or benefits. The role gives hands-on, KPI-measured ICT experience inside a regulated insurer with a group-wide IT platform, and direct contact with senior management, which is a solid base for systems administration and IT support careers.

• Get practical ICT experience in Uganda’s insurance and financial services sector.
• Work on a technology platform integrated across six African countries.
• Clear KPIs show exactly how well you are doing.
• Build skills across support, systems administration, networks, training, and asset management.
• Work with senior managers and external service providers.
• A trainee role that builds toward systems administration or IT management.

Submit your CV and cover letter, clearly indicating the position applied for (Graduate Trainee ICT), to info@mayfair.co.ug before Monday, 12 October 2026. Put the position name in your email subject line so it reaches the right team.

• Write “Graduate Trainee ICT” in your email subject and cover letter.
• Be clear about your ICT experience, since the advert asks for at least 2 years.
• List your ICT certifications, such as CompTIA A+, Network+, CCNA, or Microsoft, near the top of your CV.
• Mention any helpdesk tools or ticketing systems you have used.
• Show results, such as tickets closed or uptime maintained, from internships or past jobs.
• Note any insurance or financial services exposure, which is preferred.
• Send before Monday, 12 October 2026.