Applications Support Officer

• PositionApplications Support Officer
• CompanyPearl Bank Uganda
• LocationKampala, Uganda
• Job TypeFull-Time
• CategoryIT Jobs in Uganda
• IndustryBanking & Financial Services
• DepartmentBusiness Applications
• Reports ToManager Business Applications
• Experience2+ Years
• DeadlineFriday, 2nd October 2026 at 5:00 PM

Pearl Bank Uganda (formerly PostBank Uganda) is a Tier 1 commercial bank wholly owned by the Government of Uganda through the Ministry of Finance, Planning and Economic Development. The bank’s heritage spans over 28 years, tracing back to the Post Office Savings Department established in 1926, incorporated as PostBank Uganda in 1998, and elevated to Tier 1 commercial bank status in 2021.

The Applications Support Officer is responsible for ensuring that Pearl Bank Uganda’s business applications are running, performing, and available at all times. Reporting to the Manager Business Applications, you will monitor application uptime through dashboards and alerting tools, analyse and resolve issues escalated from the Level 2 support team, coordinate with application vendors on bugs and enhancements, and own all application-related incidents in the IT service desk system from assignment through to closure.

Beyond incident response, you will plan and execute installations, upgrades, and patches, gather system enhancement and reporting requirements from business users, perform proactive capacity and availability monitoring, and troubleshoot network-related application issues. This role demands a strong technical foundation: advanced Docker and containerization knowledge, Unix/Linux and Windows administration, SQL and database management (Oracle, SQL Server, PostgreSQL, MySQL), and programming skills in Python, C#, PHP, JavaScript, or Java. If you thrive on keeping mission-critical systems alive and performing in a fast-moving banking environment, this is the role.

• Monitor IT applications’ uptime and performance through monitoring tools, alerts, dashboards, and other mechanisms.
• Analyse and resolve application-related issues escalated from the bank’s Level 2 support team during operations and maintain proper documentation and logs for the resolution provided.
• Coordinate with application vendor support in case of product bugs or enhancement requirements and follow up with the vendor for early resolution and solution.
• Own all application-related calls, problems, and incidents assigned in the IT service desk system; carry out problem investigation and analysis, follow up with the respective teams, and update the status with issue resolution for closure.
• Schedule, plan, and execute the installation and testing of new products, upgrades, patches, or improvements to the applications.
• Gather system enhancement, data extract requests, and reporting requirements from system users and work closely with the Information Technology team to develop detailed technical requirements and resulting specifications.
• Maintain banking systems performance by performing proactive system capacity and availability monitoring and analysis, performance tuning, troubleshooting network problems, and escalating problems to the vendor.

Required Education

• Bachelor’s degree in IT, Computer Science, Business, Software Engineering, Electrical Engineering, Telecommunications Engineering, or a related field.
• Practical training in IT-related short courses.

Preferred Certification

• Certification in an IT-related course is an added advantage.

Work Experience

• A minimum of two (2) years of experience in an IT department in a busy organisation.

Technical Requirements

• Advanced knowledge in dockerization and containerization.
• Advanced knowledge in Unix/Linux operating systems.
• In-depth experience in SQL and database management systems (Oracle, SQL Server, PostgreSQL, MySQL).
• In-depth experience in Windows operating systems.
• Programming experience (Python, C#, PHP, JavaScript, Java, etc.).
• Scripting knowledge.
• Ability to troubleshoot and solve user problems.

Technical Skills

• Application Monitoring & Support: Ability to monitor business applications through dashboards, alerting tools, and log analysis, and to resolve escalated issues within SLA in a banking environment.
• Docker & Containerization: Advanced knowledge in dockerization and containerization for deploying, managing, and troubleshooting application workloads.
• Unix/Linux & Windows Administration: Strong proficiency across both Unix/Linux and Windows operating systems for application hosting, configuration, and troubleshooting.
• Database Management: In-depth experience with SQL and database management systems including Oracle, SQL Server, PostgreSQL, and MySQL for querying, performance tuning, and data extraction.
• Programming & Scripting: Practical programming skills in one or more of Python, C#, PHP, JavaScript, or Java, plus scripting knowledge for automation and troubleshooting.
• Vendor Coordination: Experience coordinating with application vendors on bug resolution, product enhancements, and patch management.

Soft Skills

• Problem Solving: Strong analytical ability to investigate and resolve complex application issues under pressure, with proper documentation and root-cause analysis.
• Attention to Detail: Precision in maintaining incident logs, tracking service desk tickets to closure, and ensuring that documentation is complete and accurate.
• Communication: Ability to gather requirements from business users, translate them into technical specifications, and communicate resolution status clearly to stakeholders.
• Proactivity: A forward-looking approach to capacity monitoring, performance tuning, and system health, catching issues before they impact customers.
• Teamwork: Collaborative mindset for working with Level 2 support, the wider IT team, business users, and external vendors to keep platforms running.

Pearl Bank Uganda offers a competitive compensation package for this technical role. As a government-owned Tier 1 commercial bank with UGX 47.3 billion in profit after tax (2025) and UGX 1.42 trillion in customer deposits, Pearl Bank provides both job security and exposure to a rapidly scaling technology environment. Staff benefits include health insurance, wellness support, continuous training, and internal career advancement. You will work with modern tooling (Docker, containerized applications, multiple database platforms, and monitoring dashboards) in a bank that is actively investing in its technology infrastructure.

• Support mission-critical banking applications at a Tier 1 commercial bank where uptime directly impacts 1M+ Wendi wallet users, 13,000+ agents, and 59 branches, giving your work real, measurable impact.
• Work with a genuinely diverse technology stack: Docker, Unix/Linux, Windows, Oracle, SQL Server, PostgreSQL, MySQL, plus programming in Python, C#, PHP, JavaScript, or Java. This is not a single-system role.
• Only two years of IT experience required, making this an accessible entry point into banking technology at a major Ugandan financial institution.
• Gain hands-on experience in application upgrades, patch management, vendor coordination, and capacity planning, building a skill set that translates directly to DevOps, systems engineering, or IT management careers.
• Pearl Bank is in active digital transformation: core banking migration, Wendi mobile wallet, digital account opening, and agent banking integrations mean you will be working on platforms that are evolving, not static.
• Government-backed stability with a clear five-year strategy, UGX 62 billion AFD partnership, and Bank of Uganda oversight, meaning your role is both funded and strategically prioritised.
• The bank supports professional certification pathways and continuous training, helping you build credentials while gaining practical experience.

Interested candidates should send their application online to the Chief People & Strategy Officer, Pearl Bank Uganda at hr@pearlbank.com with the job title “Applications Support Officer” as the email subject line. Your application must include a cover letter, detailed CV, and copies of academic documents, all submitted as one file.

The closing date is Friday, 2nd October 2026 at 5:00 PM. Only shortlisted candidates will be contacted. Pearl Bank Uganda Ltd is an equal opportunity employer. NextRoleHub never charges for job applications. If anyone asks for payment, report them immediately.

• List your technical stack explicitly on your CV: the advert requires Docker/containerization, Unix/Linux, Windows, SQL (Oracle, SQL Server, PostgreSQL, MySQL), and programming (Python, C#, PHP, JS, Java). Name each technology you have worked with and your level of proficiency.
• Describe your incident management experience: this role owns application-related tickets end-to-end. Mention the service desk systems you have used, how many tickets you handled, and your average resolution times.
• Highlight vendor coordination: if you have worked with application vendors to resolve bugs, deploy patches, or request product enhancements, describe the process and outcomes.
• Show your monitoring skills: mention specific tools you have used for application uptime and performance monitoring (Prometheus, Grafana, Nagios, Zabbix, Datadog, or similar) and how you used dashboards and alerts proactively.
• If you hold any IT certifications (ITIL, CompTIA, Oracle, AWS, Docker, etc.), list them, as the advert notes that IT certification is an added advantage.
• Submit everything as one file (cover letter + CV + academic docs). Use the exact job title “Applications Support Officer” as your email subject line.