Agency Manager

• PositionAgency Manager
• CompanyMayfair Insurance Company Uganda Limited
• LocationKampala, Uganda
• Job TypeFull-Time
• CategoryInsurance Jobs in Uganda
• IndustryGeneral Insurance
• DepartmentBusiness Development
• DeadlineBefore Monday, 12 October 2026

Mayfair Insurance Company Uganda Limited is a general (non-life) insurer licensed by the Insurance Regulatory Authority of Uganda. It was licensed in November 2018, began operations in 2019, and by the 2024 Uganda Insurers Association industry figures ranked number 14 with a 4% market share. The company is based at 2nd Floor 2B, Plot 9 Yusuf Lule Road, Kampala, and is led by Managing Director Rudra Deva and Board Chairperson Candy Wekesa Okoboi.

Mayfair Uganda is part of the Mayfair group, which started in Kenya in 2005 and has since expanded to Zambia (2010), Tanzania (2016), Rwanda (2017), Uganda (2018), and the DRC (2020), with an affiliate, Mayfair Bank, in Kenya. Its Ugandan products cover motor, property, engineering, marine, liability, bonds, and accident and workmen’s compensation. The company is backed by highly rated reinsurers including Zep-Re (PTA), Kenya Re, and Africa Re, and its stated values are integrity, professionalism, reliability, and respect.

The Agency Manager builds and runs Mayfair’s agency sales force. You will recruit, onboard, and train new agents, monitor agency headcount and fix gaps, and grow premium income through the agency channel with sales campaigns, pipeline tracking, and support on conversions. You will set agent targets, track productivity and persistency, run performance reviews and coaching, and reward and retain top performers.

The role also covers negotiating business terms within underwriting and pricing guidelines, following up quotations, and monitoring premium collections. You will build strong agent relationships, make sure agents give clients professional service, work with Underwriting, Claims, Finance, and Operations, and keep the agency network compliant with regulation and ethical sales standards. Regular performance reports and market intelligence round out the job.

Agency Recruitment and Development

• Recruit, onboard, and develop qualified insurance agents in line with the agency growth strategy.
• Ensure timely induction and training of new agents.
• Develop and implement initiatives to build a strong, sustainable agency network.
• Monitor agency manpower levels and recommend interventions to address gaps.

Sales Growth and Business Development

• Drive premium income growth through the agency channel in line with business targets.
• Support agents in identifying new business opportunities and expanding market reach.
• Develop and implement sales campaigns to increase agency production.
• Monitor sales pipelines and support improved conversion rates.

Agency Performance Management

• Set performance targets for agents and monitor achievement.
• Track KPIs including productivity, persistency, and business growth.
• Conduct regular performance reviews and coaching sessions.
• Identify high-performing agents and run recognition and retention initiatives.

Training and Capacity Building

• Coordinate continuous training for agents on products, sales techniques, compliance, and customer service.
• Identify competency gaps and develop interventions to improve sales performance.
• Encourage agents to pursue relevant insurance qualifications.

Business Negotiation and Revenue Generation

• Negotiate terms and conditions of business within approved underwriting and pricing guidelines.
• Support achievement of premium income, revenue, and profitability targets.
• Follow up quotations and submissions to improve conversion.
• Monitor premium collections and support debt management.

Relationship Management and Agent Retention

• Build strong relationships with agents to improve engagement, motivation, and retention.
• Address agent concerns promptly and provide support.
• Foster a positive agency culture aligned with company values.

Customer Service and Operational Support

• Ensure agents provide professional, responsive service to clients.
• Liaise with Underwriting, Claims, Finance, and Operations for efficient service.
• Support timely resolution of client and agent issues.
• Ensure policy documents and client requests are handled within service standards.

Compliance and Governance

• Ensure agency operations comply with regulatory requirements, company policies, and procedures.
• Monitor ethical sales practices and regulatory standards.
• Support risk management and compliance initiatives across the agency network.

Reporting and Market Intelligence

• Prepare timely agency performance reports and business updates.
• Monitor market trends, competitor activity, and emerging opportunities.
• Recommend ways to improve agency productivity, market penetration, and growth.

Required Education

• Bachelor’s Degree in Business Administration, Marketing, Insurance, Finance, or a related field.
• A Diploma or professional qualification in insurance (ACII, AIIK, CII, or equivalent) is an added advantage.

Work Experience

• Minimum of 4 to 6 years’ experience in the insurance industry, with at least 2 years in agency sales, agency development, business development, or sales management.
• Proven experience recruiting, developing, coaching, and managing insurance agents or sales teams.
• A track record of hitting sales targets, growing premium, and expanding market presence.
• Experience in performance management, agency productivity, and agent retention.

Additional Requirements

• Sound understanding of insurance products, sales processes, and customer relationship management.
• Experience engaging and collaborating with internal and external business partners.

Technical Skills

• Agency Recruitment: Finds, onboards, and builds productive insurance agents.
• Sales Leadership: Runs campaigns and pipelines that grow premium income.
• Performance Management: Sets targets and tracks productivity and persistency.
• Insurance Product Knowledge: Understands general insurance products, underwriting limits, and pricing guidelines.
• Commercial Negotiation: Negotiates business terms within approved guidelines.
• Reporting & Market Intelligence: Produces clear performance reports and competitor insights.

Soft Skills

• Coaching: Develops agents through regular, practical feedback.
• Relationship Building: Keeps agents engaged, motivated, and loyal.
• Emotional Intelligence: Handles agent concerns and stakeholders with tact.
• Results Orientation: Owns targets and delivers.
• Integrity: Champions ethical sales and compliance across the network.

The advert does not list salary or benefits. The role offers leadership of a full agency channel at a growing regional insurer that moved up to number 14 in the Ugandan market by 2024, with direct links to senior management and exposure to the wider Mayfair group across East and Central Africa.

• Lead and build Mayfair Uganda’s agency sales force.
• Join a growing insurer that ranked number 14 with a 4% market share in 2024.
• Own recruitment, training, performance, and retention for your agents.
• Work with senior leaders including the MD, ED, and GM.
• Be part of a regional group spanning six African markets.
• Your results are easy to measure: premium, productivity, and retention.

Submit your CV and cover letter, clearly indicating the position applied for (Agency Manager), to info@mayfair.co.ug before Monday, 12 October 2026. Put the position name in your email subject line so it reaches the right team.

• Write “Agency Manager” clearly in your email subject and cover letter, as the advert requires.
• Put numbers on your agency results: agents recruited, premium grown, retention rates.
• Show your 2+ years in agency sales or sales management separately from your total insurance years.
• Mention ACII, AIIK, CII, or any insurance qualification you hold or are pursuing.
• Give an example of turning around an underperforming agent or team.
• Show you understand compliance and ethical sales in Uganda’s insurance market.
• Send before Monday, 12 October 2026.