Claims Manager – General Business

• PositionClaims Manager – General Business
• CompanyCIC Insurance Uganda
• LocationKampala
• Job typeFull Time
• ExperienceAt least 8 years
• ClosingApplications close on 11 November 2026. Official wording: “11 November 2026; application should reach CIC by close of business”.

CIC is a regional cooperative insurer and financial-services provider operating in Uganda, Kenya, South Sudan, and Malawi. Its offerings include general and life insurance, microinsurance, and asset-management and investment services. Official organisation website.

The Claims Manager – General Business leads CIC's general-business claims function, reporting to the Chief Executive Officer. The role owns timely and fair claims decisions, prudent reserving, regulatory compliance, service quality, and the development of the claims team.

• Provide technical oversight and approve general-business claims discharge documents within delegated authority.
• Authorize claim payments in line with policy terms, underwriting intent, reinsurance requirements, regulation, and governance controls.
• Ensure claims are assessed, approved, and settled accurately and within agreed turnaround times.
• Review complex assessments against medical evidence, legal documentation, underwriting disclosures, and contractual obligations; escalate high-risk or contentious cases with recommendations.
• Set, review, and adjust claim reserves; conduct periodic reserve reviews and coordinate with actuarial and finance teams.
• Analyze claims experience, loss ratios, and emerging risks and provide data-driven feedback to underwriting, pricing, and product teams.
• Champion fair claims handling and manage escalated or sensitive complaints with clear, documented communication.
• Prepare and submit claims returns and reports to the Insurance Regulatory Authority within prescribed timelines and support audits.
• Produce management reporting on claims performance, exposures, trends, and operational efficiency.
• Lead, coach, and develop the claims team and improve claims processes, controls, and workflows.

• Bachelor's degree in Actuarial, Business Administration, or a related discipline.
• Professional insurance qualification such as ACII, CII, or Diploma in Insurance.
• Master's degree in a related field is an added advantage.
• Minimum 8 years' experience in claims management.

Salary and benefits are not stated in the official advert.

Apply through https://careers.cicinsurancegroup.com/ and clearly indicate the position being applied for. The employer's advert states that applications must be submitted through the careers site by close of business on 11 November 2026.

Applications close on 11 November 2026. Official wording: “11 November 2026; application should reach CIC by close of business”.

Read the original employer advert.

Apply through the official recruitment route

• Checked on 8 November 2026 against CIC Insurance Uganda's official advert.
• Closing date confirmed as 11 November 2026. NextRoleHub closes the listing at 23:59 Kampala time that day.
• The application link goes to the employer's own page or email. Applying is free; report anyone who asks for money.
• Work out what an offer pays after PAYE and NSSF with the take-home pay calculator.

• Bank and finance employers usually test applicants before interviews. Our bank jobs guide explains the usual stages and requirements in Uganda.
• Applications go through careers.cicinsurancegroup.com. Create your account early and keep your CV in a simple layout; our guide to applicant tracking systems explains why.
• If a gross salary is stated, check your take-home pay after PAYE and NSSF with the free salary calculator. When you are shortlisted, prepare with interview questions and answers for Uganda.