Senior Officer, Information Technology

• PositionSenior Officer, Information Technology
• CompanyBRAC International
• LocationGulu, Uganda
• Job TypeFull Time
• CategoryICT/Information Technology, NGO, International Development Jobs in Uganda
• IndustryInternational development
• DepartmentNot stated in the advert.
• Deadline27th November 2026

BRAC is a global development organisation founded in post-war Bangladesh in 1972. It works across Asia and Africa to address poverty and hunger through a holistic ecosystem of programmes and social enterprises.

Its stated solutions include social development, financial inclusion, social enterprise and scaling the Graduation approach through government partners. BRAC says its education, healthcare and economic-development programmes have reached more than 145 million people.

The Senior Officer, Information Technology provides regional IT support, helps implement BRAC’s IT strategy and supervises systems, networks and infrastructure. Working with the IT Manager, the officer develops and cascades strategic plans and coordinates local IT operations, projects and programmes to meet business needs. The role also includes liaison with government ministries, partners and other stakeholders through working groups.

The role is based in Gulu and combines first-line user assistance with end-user capacity-building, support for secure systems, and analysis of dashboard data. It covers ERP, internet, HMIS, Afya App, tools and equipment, plus maintenance of the regional IT asset register. The officer also supports IT-policy awareness, standard operating procedures and safeguarding practice. The advert requires a relevant bachelor’s degree and at least five years of experience in a busy IT environment.

• Provide IT support and supervise regional BRAC systems, networks and infrastructure to support efficient use and day-to-day operations.
• Work with the IT Manager to develop an IT strategic plan aligned with BRAC’s strategic direction.
• Work with the IT Manager to cascade and implement the IT strategic plan in the assigned region.
• Direct and coordinate local implementation of BRAC IT operations, projects and programmes in line with area business needs and project-management principles.
• Liaise with line government ministries, partners and other stakeholders through working groups as assigned by the IT Manager.
• Build staff capacity in BRAC systems and resolve basic IT-related challenges.
• Provide first-line user assistance, escalate issues when necessary and share feedback with users.
• Provide end-user support for functional, contemporary and secure IT systems, ERP, internet, tools and equipment.
• Support effective use of BRAC systems including ERP, HMIS and Afya App.
• Analyse dashboard data for team decision-making.
• Maintain an up-to-date regional IT asset register for devices and network equipment.
• Promote safeguarding policy and standards and follow safeguarding reporting procedures.
• Implement organisational policies and standard operating procedures and create awareness of IT policies through technical guidance to staff.

Required Education

• Bachelor’s degree in Computer Science, Information Technology or Computer Engineering.

Work Experience

• At least five years of experience working in a busy IT environment.
• Experience working with projects is an added advantage.

Additional Requirements

• Qualified female candidates are highly encouraged to apply.
• Read, understand, practise and promote BRAC safeguarding policy and follow its reporting procedure.
• Support implementation of BRAC policies and standard operating procedures.

Technical Skills

• IT maintenance and repair: The advert names IT maintenance and repair as a required competency.
• Troubleshooting: Troubleshoot IT-related challenges and provide first-line assistance to users.
• Enterprise systems: Support effective use of ERP, HMIS, Afya App, internet and other BRAC systems.
• IT asset management: Maintain an up-to-date regional register of IT devices and network equipment.

Soft Skills

• Communication: The advert requires excellent communication and interpersonal skills.
• Teamwork: Ability to work in teams.
• Problem solving: Problem-solving skills.
• Planning and organisation: Planning and organising skills.

Benefits are not stated in the advert.

• Support regional IT strategy and service implementation for BRAC operations.
• Help staff use organisational systems including ERP, HMIS and Afya App.
• Combine first-line user support with systems and infrastructure oversight.
• Maintain regional IT assets and network equipment records.
• Work with government ministries, partners and stakeholders through working groups.
• Contribute to staff capacity-building and IT-policy awareness.
• Support safeguarding and organisational operating standards.

Submit your application through the BRAC International recruitment page. Applications close on 27th November 2026.

• Checked on 11 November 2026 against BRAC International's official advert.
• Closing date confirmed as 27 November 2026. NextRoleHub closes the listing at 23:59 Kampala time that day.
• The application link goes to the employer's own page or email. Applying is free; report anyone who asks for money.
• Before you apply, read our guide: How to find NGO jobs in Uganda. Work out your pay with the take-home pay calculator.