IT Infrastructure Support Officer

• PositionIT Infrastructure Support Officer
• CompanyBRAC Uganda Bank Limited
• Reports ToManager IT Infrastructure
• LocationNot stated in the advert
• Job TypeFull Time
• CategoryICT Jobs in Uganda
• IndustryBanking
• DeadlineThursday, 5 November 2026

BRAC Uganda Bank Limited (BUBL) is a Tier II credit institution regulated by the Bank of Uganda. BRAC started microfinance in Uganda in 2006 as part of BRAC Uganda’s social development programmes, and the Bank of Uganda granted BRAC Uganda Bank its Tier II licence on 7 March 2019, allowing it to take deposits as well as lend.

The bank says it has the largest branch footprint in Uganda, with 162 branch locations covering 84 districts. It focuses on low-income communities, especially women in rural and hard-to-reach areas, through group microloans for women, small enterprise loans and savings products such as Flex Save, Wise Save and Safe Save.

BRAC Uganda Bank Ltd is an equal opportunities employer. It is committed to safeguarding children, young people and adults, and its recruitment includes extensive background checks and disclosure of criminal records.

The IT Infrastructure Support Officer supports the installation, upgrade and troubleshooting of BRAC Uganda Bank’s hardware, operating systems and applications, including servers, desktops and printers. The officer resolves assigned infrastructure issues within the SLAs agreed with the business, follows change management for major changes in the live environment and diagnoses moderately complex problems, reporting results clearly.

The role supports disaster recovery and business continuity activities, reviews flagged security vulnerabilities and keeps antivirus and other controls up to date on all computers. The officer also keeps an IT asset register that matches the physical assets, supports preventive maintenance of servers and UPS units, configures email, print and antivirus servers, monitors ICT equipment across the estate for optimal performance and supervises IT vendors to make sure every agreed SLA is met.

• Support installation, deployment, upgrade and troubleshooting of servers, desktops, printers and other IT hardware.
• Resolve assigned infrastructure and support issues within agreed SLAs.
• Follow the change management process for major changes in the live environment.
• Support delivery of assigned business and ICT projects.
• Diagnose moderately complex faults and report results clearly.
• Support Disaster Recovery and Business Continuity Management activities.
• Keep all computers protected with up-to-date antivirus definitions and security controls.
• Document IT assets and keep an asset register that matches physical assets.
• Support preventive maintenance of critical devices such as servers and UPS.
• Install, configure, back up and troubleshoot email, print, antivirus and other servers, and supervise IT vendors.

Required Education

• Bachelor’s degree in ICT, Computer Science or an ICT related field.

Work Experience

• A minimum of 2 years of IT experience in a banking environment.

Certification

• ITIL V3 Foundation, CCNA and A+.

Technical Knowledge

• Virtualisation: VMware, server administration and enterprise storage (SAN/NAS).
• Resilience: storage provisioning, backup, replication and disaster recovery.
• Assets: knowledge of IT asset management.
• Systems: operating systems, hardware setup and technical systems.

Soft Skills

• Analysis: analytical skills for fault diagnosis.
• Documentation: clear documentation and presentation material for stakeholders.
• Office tools: MS Office skills.

Not stated in the advert.

• Run production and DR infrastructure at a regulated bank.
• Work hands-on with VMware, SAN/NAS and backup systems.
• Support a network of 162 branch locations.
• Use your ITIL, CCNA and A+ certifications daily.
• Supervise vendors and build stakeholder skills.
• Join a bank focused on inclusive finance.

Email your application letter, Curriculum Vitae and copies of relevant academic documents, all in PDF, to [email protected]. Use IT Infrastructure Support Officer as the email subject.

Address the application to the Head of Human Resources, BRAC Uganda Bank Ltd.

Deadline: not later than Thursday, 5 November 2026. If you do not hear from the bank within one month, consider yourself unsuccessful.

• Show your banking IT experience first.
• Attach ITIL V3, CCNA and A+ certificates.
• Mention VMware, storage or DR projects you supported.
• Use the exact job title as your email subject.
• Apply before Thursday, 5 November 2026.