Health Services & Systems Performance Monitoring and Verification Specialist

• PositionHealth Services & Systems Performance Monitoring and Verification Specialist
• CompanyThinkWell
• LocationKampala, Uganda
• Job TypeNot stated
• CategoryHealth
• IndustryGlobal health / health systems
• DepartmentProgram
• DeadlineNot stated on the official advert

ThinkWell is a global health-systems organization focused on practical solutions that help countries work toward universal health coverage and affordable access to high-quality healthcare. Its public-facing description emphasizes creative, country-informed approaches to health-system challenges. Visit ThinkWell’s official website.

The employer describes a history of supporting lasting health-system improvements in more than 30 countries since 2011. Its teams include global health-systems specialists and collaborate with public- and private-sector health leaders at local and international levels; the official recruitment notice lists Uganda among its country offices and areas of work.

The Health Services & Systems Performance Monitoring and Verification Specialist independently checks whether reported health-service and health-systems milestones across Uganda are supported by sufficient, reliable and traceable evidence. Assignments may reach from communities and health facilities through districts and local governments to referral hospitals, the Ministry of Health and other national institutions. The specialist interprets evidence in the operational context of Uganda’s health system and determines whether agreed requirements, policies, standards and performance expectations have been met.

The work combines field assessment with expert review of the organization and delivery of health services. It may involve source records, observation, interviews, system reviews and physical verification; the specialist triangulates findings and documents gaps or discrepancies. The role also contributes to quality assurance, evidence reconciliation, milestone determinations and concise reports. Engagement with government institutions and other stakeholders is part of clarifying evidence, while professional independence, sound judgement and confidentiality must be maintained throughout.

• Review assigned milestones, indicators, achievement criteria and verification requirements; contribute to verification approaches and field plans.
• Review verification tools, evidence requirements, sampling approaches, and relevant technical standards and guidance before fieldwork.
• Participate in verification planning, orientation, team preparation and allocation of assignments.
• Conduct verification at relevant levels, including communities, health facilities, districts and local governments, referral hospitals, the Ministry of Health and other national institutions.
• Verify reported achievements through source documents and records, observation, interviews, system and record reviews, physical verification and other approved methods.
• Assess whether reported achievements have adequate, reliable and traceable evidence and meet the agreed milestone requirements.
• Triangulate evidence from different sources and health-system levels to assess the validity and consistency of reported results.
• Identify and document discrepancies, implementation gaps and other issues that could affect determination of milestone achievement.
• Apply health-service and health-systems expertise to assess the validity, relevance and significance of verification evidence.
• Assess relevant service and system dimensions, including service quality and organization, policies and standards, workforce, commodities and supplies, health information, referrals and coordination.
• Assess implementation across different levels and compare reported results with observed practice and available evidence.
• Apply relevant national policies, guidelines, service standards and programme requirements when assessing milestones.
• Ensure verification methods and tools are applied consistently and findings are supported by documented evidence.
• Maintain complete and accurate records, including source references, observations, findings, discrepancies and supporting documentation.
• Participate in team reviews, evidence reconciliation and quality-assurance processes to promote consistent and credible findings.
• Escalate material discrepancies, insufficient evidence or matters requiring additional technical review or follow-up.
• Analyze and synthesize collected evidence and contribute to determination of milestone achievement.
• Prepare clear, concise, evidence-based verification findings, summaries and reports.
• Present and discuss findings in technical reviews, debriefs and other verification meetings.
• Engage government institutions and stakeholders to obtain or clarify evidence and resolve queries while protecting verification independence and integrity.

Required Education

• A degree in medicine is required. An advanced qualification in public health, epidemiology, health systems, monitoring and evaluation, or another relevant health-related field is an advantage.

Work Experience

• Expert-level knowledge and substantial professional experience in health-service delivery and health systems, including how services are organized, managed, delivered, monitored and supervised at different levels.
• Demonstrated experience in health-program implementation, health-systems strengthening, monitoring, assessment, verification, evaluation, quality assurance, supportive supervision or related functions.
• Strong understanding of Uganda’s health system from community and facility levels through district and referral structures to the Ministry of Health and other national institutions.
• Demonstrated experience in field-based assessments, verification, supervision, monitoring, evaluation, audits or similar health-systems exercises.
• Experience working with government health institutions and engaging health managers, health workers, programme teams and other stakeholders.

Additional Requirements

• Ability to work effectively in multidisciplinary verification teams and undertake field assignments across different locations and health-system levels.
• Ability to manage assigned verification activities and deliver complete, accurate and timely outputs.
• High integrity, independence, objectivity, attention to detail and commitment to confidentiality.

Technical Skills

• Expert understanding of health-service delivery and health systems, and ability to assess performance at multiple levels.
• Ability to interpret health policies, guidelines, service standards, indicators, milestones and performance requirements.
• Ability to verify in the field using source-document review, observation, interviews, data review, physical checks and evidence triangulation.
• Ability to assess evidence adequacy, accuracy, consistency and traceability; review routine health information, programme data, administrative, patient, service-delivery and supervision records.
• Ability to identify discrepancies and implementation gaps, document evidence clearly and contribute to verification reports.

Soft Skills

• Strong field-assessment, analytical, critical-thinking and problem-solving skills.
• Sound professional judgement and objective assessment of evidence against standards.
• Strong written and verbal communication and effective engagement with stakeholders from community level to senior government officials.
• Ability to manage verification work and deliver accurate, timely outputs.
• Integrity, independence, objectivity, attention to detail and confidentiality.

• The official advert does not specify a salary or benefits package.

• Work on independent verification of health-service delivery and system performance across Uganda.
• Engage with evidence from communities, health facilities, local governments, referral hospitals and national institutions.
• Apply specialist understanding of Uganda’s health system to real milestone assessments.
• Use multiple verification methods, including record review, interviews, observation and physical checks.
• Contribute to quality assurance, evidence reconciliation and clear, evidence-based reporting.
• Collaborate with multidisciplinary teams and government stakeholders while preserving independence.

Apply online through ThinkWell’s official Workable posting. The employer does not state a closing date in the advert.

• Checked on 10 November 2026 against ThinkWell's official advert.
• No closing date was published. NextRoleHub rechecks the advert every 30 days and removes it once the employer closes it.
• The application link goes to the employer's own page or email. Applying is free; report anyone who asks for money.
• Before you apply, read our guide: How to find NGO jobs in Uganda. Work out your pay with the take-home pay calculator.