Communication Engineer (Telephony Systems)

• Job TitleCommunication Engineer (Telephony Systems)
• EmployerUganda Electricity Transmission Company Limited (UETCL)
• DepartmentICT
• Reports ToSenior Communication Engineer
• LocationKampala, Uganda
• ExperienceAt least 2 years
• DeadlineWednesday, 21 October 2026, 5:00 PM

UETCL is a public limited company fully owned by the Government of Uganda. It holds licences as System Operator, for operating the high voltage transmission grid, bulk power supply, import and export of power, and as a public infrastructure provider for optic fibre.

Its vision is to be Eastern Africa’s leading electricity transmission company, buying, transmitting and selling reliable, quality bulk power. Its head office is on Hannington Road, Kampala.

The Communication Engineer (Telephony Systems) plans, installs, configures and maintains operational and administrative voice communication systems, VoIP infrastructure, enterprise telephony and associated voice-data networks.

The role keeps 98% service availability for critical grid and corporate voice links, call centres and radio systems, in line with standards, ICT policies and cybersecurity guidelines.

Voice Communication and Telephony Systems

• Direct and implement maintenance schedules for telephony systems, PABXs, session border controllers (SBCs), voice recorders and the network management system.
• Design, install, configure and maintain VoIP, SIP and radio communication systems.
• Maintain voice networks for National Control Centre (NCC) operations, with links to independent power producers and regional control centres.
• Operate and support the call centre and Grievance Management System software.
• Provide telephony services to users and keep an updated inventory of telephony equipment and BCUG users.

Voice Infrastructure and Leased Circuits

• Monitor and document voice system performance, PSTN services and leased links.
• Monitor ISDN lines, SIP trunks, telemetering and leased voice carrier services, and verify bills and SLAs.
• Investigate and report on voice system faults in line with ICT SLAs.

Security, Budgeting and Procurement

• Implement QoS on TCP/IP networks to prioritise real-time voice and SIP signalling.
• Configure and troubleshoot OT firewalls, routers, switches, ACLs and IPsec VPNs protecting voice infrastructure.
• Carry out security patching, hardening and vulnerability assessments on voice servers and gateways.
• Take part in budgeting, draft equipment specifications, evaluate bids and manage contracts under PPDA guidelines.

Education

• Bachelor’s degree in Telecommunication, Electrical or Electronic Engineering from a recognised university.

Experience

• At least 2 years in telephone network design, installation, configuration and maintenance.
• At least 1 year managing digital or VoIP telephony systems, voice networks and IP switching and routing.
• Proven expertise maintaining voice and communication infrastructure in a corporate or utility setting.
• A valid national driving permit.

Technical Skills

• Voice and telephony: VoIP, SIP, PABX, SBCs, voice recorders and radio systems.
• Networking and QoS: TCP/IP design and QoS for voice traffic.
• Cybersecurity: Securing voice gateways with ACLs, IPsec VPN and encryption.
• Procurement: PPDA specifications and bid evaluation.

Soft Skills

• Analysis: Strong analytical skills.
• Teamwork: Works well in ICT teams.
• Integrity: A person of integrity.
• Resilience: Works under pressure and long hours.

The successful candidate will be offered a contract subject to Ministry of Public Service guidelines on the Rationalization of Government Institutions. Pay is not stated.

• Engineering role at the heart of Uganda’s power grid.
• Work on National Control Centre voice systems.
• Government utility employer.
• Only 2 years’ experience needed.
• Strong step in telecommunications jobs in Uganda and IT jobs in Uganda.

Send your application with copies of academic testimonials and a detailed CV listing three referees and their full addresses through UETCL’s online application link by 5:00 PM on Wednesday, 21 October 2026. Only electronic applications are accepted. Read the official advert (PDF). Qualified female candidates are encouraged to apply. See more engineering jobs in Uganda and jobs in Kampala.

• Apply today: the deadline is tomorrow at 5PM.
• List the PABX, SBC and VoIP platforms you have managed.
• Show uptime or fault-resolution results.
• Attach your driving permit.
• Give full addresses for all three referees.