Team Leader – Call Centre

• Job TitleTeam Leader – Call Centre
• CompanyPlatinum Credit (U) Ltd
• Vacancies1
• LocationBukoto, Kampala
• Job TypeFull Time
• ExperienceNot stated
• DeadlineFriday, 30 October 2026

Platinum Credit (U) Ltd is a microfinance company licensed under the Companies Act and regulated by the Uganda Microfinance Regulatory Authority (UMRA). It was founded in 2002.

It provides emergency loans to salaried and self-employed customers, financing civil servants, employees of selected private companies and the business community. It is a subsidiary of Platcorp Holdings Ltd.

The Team Leader – Call Centre leads and motivates a team of Telesales Officers to grow the customer portfolio month on month.

The role balances high-quality sales and excellent customer satisfaction with a productive, disciplined and engaged team.

Team Performance

• Supervise and support Telesales Officers to hit daily, weekly and monthly sales targets.
• Run daily coaching sessions and give developmental feedback.
• Monitor and evaluate officer performance.
• Assist with recruitment, onboarding and continuous product training.

Quality and Customers

• Maintain and update quality assurance tools, evaluation forms and dashboards.
• Drive customer satisfaction through feedback, escalations and query resolution.
• Lead team meetings to share updates, celebrate wins and tackle challenges.
• Uphold team discipline in line with company policy.

Education

• Bachelor’s degree in Sales, Marketing or a business-related field from a recognised institution.

Competencies

• Strong interpersonal and listening skills.
• Integrity and effective team leadership.
• Excellent verbal and written communication.
• Knowledge of microfinance lending practices.

Technical Skills

• Telesales management: Targets, scripts and call quality.
• Dashboards: Tracking team performance.
• Microfinance products: Loan products and lending practice.
• Quality assurance: Evaluation forms and call reviews.

Soft Skills

• Leadership: Motivating a sales team.
• Coaching: Daily feedback.
• Communication: Clear spoken and written English.
• Integrity: Fair and disciplined.

Salary and benefits are not stated in the advert.

• Lead a growing telesales team.
• Established microfinance lender in Kampala.
• Clear targets and growth path.
• Bachelor’s degree is the main requirement.
• Step up in sales jobs in Uganda.

Email your application letter, detailed CV and academic documents to the Human Resource Manager, Platinum Credit (U) Ltd, at [email protected] by Friday, 30 October 2026. Put the job title in the subject line. See more sales jobs in Uganda, financial services jobs in Uganda and jobs in Kampala.

• Show team targets you hit, with numbers.
• Mention call centre or telesales supervision.
• Highlight coaching and training you’ve led.
• Show you know microfinance loan products.
• Put “Team Leader – Call Centre” in the subject.