Branch Manager (Boda)

• PositionBranch Manager (Boda) – Mbale
• CompanyMOGO Uganda (Mogo Loans SMC Limited)
• LocationMbale, Uganda
• Job TypeFull-Time
• CategorySales Jobs in Uganda
• IndustryFinancial Services (Asset Financing)
• DepartmentCommercial Operations
• Reports ToBoda Sales Manager
• DeadlineNo closing date specified (apply early)

MOGO Uganda, registered as Mogo Loans SMC Limited, is an asset-financing and consumer-lending company headquartered at Lugogo Office Park, Plot 54 Lugogo Bypass, Kampala. It is licensed by the Uganda Microfinance Regulatory Authority (UMRA) as a non-deposit-taking microfinance institution and is a subsidiary of Eleving Group, an international fintech group operating in 16 countries across three continents.

The Branch Manager (Boda) – Mbale leads MOGO’s boda sales team in Mbale. The advert describes the position as the team leader who links Sales Agents with management: you set the daily rhythm through briefings and debriefings, go into the field with agents, and make sure every lead from boda stages, associations and referral partners is followed up and converted.

You will track the numbers that matter (leads, applications, loans issued and conversions), fix gaps quickly and report daily, weekly and monthly. Mbale is a busy commercial hub for the Elgon sub-region, so you will also feed back on local competitor activity and customer needs, protect company assets and escalate any fraud or compliance concerns.

Sales & Performance Management

• Monitor and drive daily, weekly and monthly sales targets.
• Track key performance indicators (KPIs), including leads generated, applications submitted, loans issued, product conversions and customer acquisition.
• Identify gaps and implement corrective action plans.
• Provide ongoing coaching, mentoring and support to improve individual and agent performance.
• Ensure agents maintain high activity levels and achieve expected productivity standards.
• Support the Area Sales Manager in implementing sales strategies and initiatives.

Field Supervision & Lead Generation

• Lead daily field activities and ensure team members actively engage potential customers.
• Accompany agents on field visits to provide guidance and ensure quality customer interactions.
• Support the identification and development of new sales opportunities through agents, associations, referral partners and community engagements.
• Ensure all leads are properly followed up and converted into business opportunities.
• Monitor field activities and provide feedback to improve effectiveness and efficiency.

Team Leadership & Development

• Conduct daily briefings, debriefings and progress review meetings.
• Foster a high-performance culture through motivation, recognition and accountability.
• Identify training and development needs and coordinate capacity-building initiatives.
• Promote teamwork, discipline, professionalism and adherence to company values.
• Support onboarding and integration of new agent members.

Operational Support

• Ensure accurate and timely submission of customer applications and supporting documentation.
• Monitor pipeline activities and ensure applications are processed efficiently.
• Coordinate with relevant departments to resolve customer issues and facilitate smooth service delivery.
• Report operational challenges and recommend solutions to management.
• Ensure company assets and resources assigned to the team are properly utilised.

Reporting & Communication

• Prepare and submit daily, weekly and monthly performance reports.
• Maintain accurate records of sales activities, customer interactions and agent performance.
• Provide timely updates on market trends, competitor activities, customer feedback and operational issues.
• Communicate company objectives, policies and initiatives to team members effectively.

Customer & Stakeholder Engagement

• Maintain strong relationships with customers, agents, referral partners and other stakeholders.
• Ensure customer inquiries and concerns are addressed promptly and professionally.
• Promote a customer-centric culture within the team.
• Support initiatives aimed at enhancing customer satisfaction and business growth.

Compliance & Risk Management

• Ensure team compliance with company policies, procedures and regulatory requirements.
• Monitor sales practices to ensure ethical and professional conduct.
• Identify and escalate potential risks, fraud concerns or compliance issues.
• Address workplace conflicts and grievances professionally and promptly.

Required Education

• Bachelor’s degree in Business Administration, Marketing, Sales or a related field.

Work Experience

• At least 2–3 years of experience in sales, business development or financial services.
• Previous experience in a supervisory or team leadership role is an added advantage.

Additional Requirements

• Proficiency in Microsoft Office applications and sales reporting tools.
• High level of integrity, accountability and professionalism.
• Ability to work under pressure and achieve targets.

Technical Skills

• Sales Target Management: Driving daily, weekly and monthly targets and tracking leads, applications, loans issued and conversions.
• Asset and Logbook Loan Products: Understanding Boda Financing, Boda Logbook and Car Logbook products well enough to coach agents on them.
• Sales Reporting Tools: Producing accurate daily, weekly and monthly reports using Microsoft Office and sales reporting tools.
• Pipeline and Documentation Control: Making sure customer applications and supporting documents are complete and submitted on time.
• Negotiation and CRM: Strong sales, negotiation and customer relationship management skills.

Soft Skills

• Leadership and People Management: Leading, motivating and holding a field sales team accountable.
• Coaching: Proven ability to motivate agents and lift team performance.
• Communication: Excellent communication and interpersonal skills.
• Problem-Solving and Decision-Making: Effective judgement when deals, customers or agents need quick decisions.
• Integrity: High integrity, accountability and professionalism, including escalating fraud concerns.

MOGO Uganda lists a salary and a bonus for this role. The advert does not state the amounts.

• You run MOGO’s boda sales operation in Mbale, a major commercial centre in Eastern Uganda.
• Only 2–3 years of sales or financial services experience is required for a branch-level leadership title.
• Salary plus bonus means strong team performance pays directly.
• You will learn five product lines: Boda Financing, Boda Logbook, Car Logbook, VIP Clients and Walk-in Customers.
• It is a strong step towards Area Sales Manager roles, which MOGO also recruits for.
• Local knowledge of Mbale and the Elgon sub-region becomes a real advantage in this role.

Apply online through MOGO Uganda’s recruitment portal: Branch Manager (Boda) – Mbale application form. The form asks for your first name, last name, email, phone number and an uploaded CV, and you must accept the Terms & Conditions and choose how your personal data may be used.

No closing date is given in the advert, so submit your application as early as possible. You can also see MOGO’s other openings on the MOGO Uganda careers page.

• Mention any sales or credit work you have done in Mbale or Eastern Uganda, and the local languages you speak.
• Quantify results: loans or products sold, team size supervised and targets achieved.
• Show field leadership with an example of coaching an underperforming agent to target.
• Highlight experience with boda boda, asset financing, microfinance or SACCO lending.
• Note that the advert body calls the role “Team Leader” while the title says Branch Manager; prepare to talk about leading a sales team directly.
• Apply early, as no closing date is given and roles like this often close once a shortlist is made.