Customer Service Agent

• PositionCustomer Service Agent
• CompanyMOGO Uganda (Mogo Loans SMC Limited)
• LocationUganda (duty station not specified)
• Job TypeFull-Time
• CategoryCustomer Service Jobs in Uganda
• IndustryFinancial Services (Asset Financing)
• DepartmentCustomer Experience Vehicles
• DeadlineNo closing date specified (apply early)

MOGO Uganda, registered as Mogo Loans SMC Limited, is an asset-financing and consumer-lending company headquartered at Lugogo Office Park, Plot 54 Lugogo Bypass, Kampala. It is licensed by the Uganda Microfinance Regulatory Authority (UMRA) as a non-deposit-taking microfinance institution and is a subsidiary of Eleving Group, an international fintech group operating in 16 countries across three continents.

The Customer Service Agent sits in MOGO’s Customer Experience Vehicles team, the unit that looks after customers who have financed a vehicle or taken a logbook loan. Day to day you will keep track of upcoming and outstanding instalments, call customers before and after due dates, and agree extended repayment plans where a customer is struggling. You will also monitor financed assets through tracking software and report suspicious events.

It is a blend of customer care and soft collections. You will answer questions and complaints, update account status and the database, flag customers who are unwilling or unable to pay, and support legal action by providing accurate information when needed. Because you see recurring problems first, you are also expected to spot gaps in the system and suggest fixes.

• Keep tracking upcoming and outstanding debts and contact customers appropriately.
• Contact debtors to follow up and implement extended repayment plans.
• Track the financed assets using the tracking software and report any suspicious events.
• Handle customers’ questions and complaints.
• Identify gaps in the system and recommend solutions.
• Update account status and the database regularly.
• Alert superiors of debtors unwilling or unable to pay when necessary and in a timely manner.
• Follow legal and company procedures in debt collections and assist the company to take legal action against debtors by providing necessary information.

Required Education

• A bachelor’s degree in any discipline from a recognised university.

Work Experience

• No minimum years of experience are stated. Experience in a call centre, customer care, collections or microfinance role will strengthen your application.

Additional Requirements

• High level of confidence and ability to establish communication with others.
• Demonstrate a high level of integrity, work ethic, and a proactive and positive attitude.

Technical Skills

• Collections Follow-Up: Tracking due and overdue instalments and agreeing realistic repayment plans.
• Asset Tracking Software: Monitoring financed vehicles and recognising events that need reporting.
• Account and Database Updates: Keeping customer records accurate and current.
• Procedural Compliance: Following legal and company debt-collection procedures and documenting cases properly.

Soft Skills

• Confidence: Comfortable holding difficult conversations with customers in arrears.
• Communication: Able to build rapport quickly by phone and in person.
• Integrity: Honest, ethical handling of customer money and information.
• Proactive Attitude: Spots problems in the system and suggests solutions without being asked.
• Empathy and Patience: Handles complaints calmly and keeps customers engaged.

MOGO Uganda lists a salary and a bonus for this role. The advert does not state the amounts.

• Any bachelor’s degree qualifies, so graduates from all disciplines can apply.
• You will gain practical soft-collections and credit-control experience, a skill set every lender in Uganda needs.
• The role includes a bonus on top of salary.
• You learn vehicle asset tracking and logbook loan operations, useful for a career in microfinance and asset financing.
• MOGO is part of Eleving Group, which operates in 16 countries, offering a path into a wider fintech group.
• You get a voice in improving systems, since the role asks you to identify gaps and recommend solutions.

Apply online through MOGO Uganda’s recruitment portal: Customer Service Agent application form. Enter your first name, last name, email and phone number, upload your CV, and accept the Terms & Conditions and data-use consent.

The advert does not state a closing date, so apply as soon as possible. Other openings are listed on the MOGO Uganda careers page.

• Put any call centre, collections, banking or microfinance experience at the top of your CV, even internships.
• Show you can handle difficult conversations: give one example of resolving a complaint or recovering a payment.
• Mention any experience with CRM, tracking or database tools, as the role involves updating records and tracking assets.
• Highlight integrity and work ethic with concrete examples, since the advert stresses both.
• Keep your CV to two pages and make sure your phone number is correct, because MOGO will contact you by phone first.
• Read up on MOGO’s boda boda, logbook and smartphone loans before any interview.