Trade Finance Officer

• PositionTrade Finance Officer
• CompanyNCBA Bank Uganda
• LocationKampala, Uganda
• Job TypeFull-Time
• CategoryBanking Jobs in Uganda
• IndustryBanking
• DepartmentTrade Finance
• DeadlineMonday, 19 October 2026

NCBA Group was formed in 2019 through the merger of NIC Group and Commercial Bank of Africa (CBA), two well-established Kenyan banks. The combined group is one of the largest financial services providers in East Africa, with banking operations in Kenya, Uganda, Tanzania and Rwanda and a strong position in digital banking.

NCBA Bank Uganda serves corporate, SME and retail customers with current and savings accounts, lending, trade finance, treasury, cash management and digital banking. Its head office is at Twed Towers, Plot 10 Kafu Road in Kampala.

Trade finance is a core part of NCBA’s business offering in Uganda, covering products such as letters of credit, guarantees and documentary collections that help importers and exporters manage risk and cash flow in cross-border trade.

The Trade Finance Officer supports the Manager, Trade Finance by monitoring and implementing the unit’s strategic objectives to increase trade finance income and business volumes. This is a front-office, business-facing role: you will win and grow trade business, re-engineer products for the existing portfolio and work with Relationship Managers to market tailored solutions to Corporate and Retail Banking clients.

The role is weighted 30% financial, 40% internal business process, 20% customer and 10% learning and growth. Alongside selling, you will advise relationship managers, operations, credit risk and the branch network on trade transactions, coordinate utilisation reports for Structured Trade Finance facilities, support audits and train bank staff on trade products. It suits a banker with branch and customer experience who wants to specialise in trade.

Financial (30%)

• Drive the growth of Trade Finance income and business volumes as per set performance targets through trade finance products to identified customers in the Corporate and Retail Banking segments.
• Carry out product re-engineering and roll out customised trade finance products to the existing portfolio.
• Agree on the department’s budgets with the head of department and ensure products and processes are in place to monitor performance against budget.
• Maintain the existing client base and acquire new business from the market.
• Ensure adherence to statutory and bank legal requirements in relation to operations in the Trade Finance front office.
• Liaise with internal business units to ensure plans are developed to support future requirements.
• Support Relationship Managers to market customised products introduced to grow incomes and business volumes.
• Carry out regular market intelligence on trade products and pricing models to keep the bank competitive.
• Prepare and deliver presentations to customers.
• Grow the Trade Finance portfolio and customer base by onboarding key clients where trade business has been identified.

Internal Business Process (40%)

• Expand the bank’s product offering to current and prospective customers through product feature enhancement and promotion of traditional and innovative trade-related products.
• Understand clients’ businesses and anticipate their requirements through consultative cross-selling, matching client needs with tailored proposals to maximise revenue and profitability.
• Be a crucial part of the solution implementation and follow-up team to minimise client inconvenience.
• Provide advisory and guidance to relationship managers, operations staff, credit risk teams and the branch network on trade finance products and transactions.
• Coordinate utilisation reports for Structured Trade Finance facilities and other trade products between the back office and credit risk for monitoring.
• Coordinate audit activities for the department when due.
• Ensure effective escalation and resolution of operational issues in areas under direct control.

Customer (20%)

• Assist customers to resolve problems where the cause appears to be within own area of responsibility.
• Initiate actions to overcome problems identified in meeting service levels.
• Ensure agreed SLAs with the department are adhered to by all parties.

Learning and Growth (10%)

• Conduct product training for staff across the bank.
• Develop and agree annual individual and team performance objectives, standards and targets.
• Regularly review performance against agreed objectives.
• Identify development and training needs and develop plans to address them.

Required Education

• A Bachelor’s degree from a recognised university.
• Professional banking qualification (ACIB) is an added advantage.

Work Experience

• At least 3 years of work experience in banking.
• Experience in customer service and trade products.
• General branch banking operations experience.
• Experience in relationship management and service delivery.

Additional Requirements

• Ability to prepare and deliver customer presentations.
• Ability to train bank staff on trade finance products.

Technical Skills

• Trade finance products: Letters of credit, guarantees, documentary collections and structured trade facilities.
• Business development: Acquiring new trade clients and growing income against targets.
• Product re-engineering: Adapting trade products to fit the existing customer portfolio.
• Market and pricing analysis: Tracking competitor trade products and pricing models.
• Budget monitoring: Tracking department performance against agreed budgets.
• Regulatory compliance: Applying statutory and bank legal requirements in the trade front office.

Soft Skills

• Consultative selling: Understanding a client’s business before proposing a solution.
• Presentation: Pitching trade solutions confidently to corporate clients.
• Collaboration: Working smoothly with RMs, operations, credit risk and branches.
• Problem solving: Escalating and resolving operational issues quickly.
• Coaching: Training colleagues across the bank on trade products.

NCBA has not published the salary or benefits for this role. You would join a regional banking group operating in four East African countries, build specialist trade finance expertise and work closely with corporate clients and senior bankers.

• Move from general banking into trade finance, a specialist and well-paid field.
• Only 3 years of banking experience is required.
• Help roll out new trade products rather than just maintaining old ones.
• Work across both Corporate and Retail Banking segments.
• Gain exposure to Structured Trade Finance facilities and credit risk teams.
• Build visibility by training staff across the whole bank.
• Join a regional group with operations in Kenya, Uganda, Tanzania and Rwanda.

Apply online through the NCBA careers portal (Trade Finance Officer, Requisition ID 4610). Create a profile, upload your CV and complete the application before Monday, 19 October 2026. See more jobs in Kampala.

• Lead with numbers: trade volumes, fee income or new clients you brought in.
• Name the trade products you have handled, such as LCs, guarantees and collections.
• Show branch operations experience clearly. The advert lists it as a requirement.
• Highlight any cross-selling or relationship management wins with corporate clients.
• Mention ACIB if you have it, or the stage you have reached.
• Give an example of a product training or customer presentation you delivered.
• Do not wait for the last day. Online portals can slow down near the deadline.